NOC Lead

Confidential Company  •  Greenbelt, MD

11 - 15 years experience  •  Technology

$120K - $150K
Posted on 07/28/18 by Michael Stapinski
Confidential Company
Greenbelt, MD
11 - 15 years experience
Technology
$120K - $150K
Posted on 07/28/18 Michael Stapinski

NOC Lead

 

The Network Operation Center Lead/Senior Systems Administrator Shift Lead supports the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running supportbridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources. Must be US Citizen and able to obtain clearance, this position supports the 1st shift (7am-4pm).

 

Responsibilities:

 

-Operate the duties of the NOC; work with the engineering teams to develop NOC specific SOP's.

-Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts.

-Manage, coordinate, implement and remediate security compliance & vulnerabilities.

-Provide system and application diagnoses to remediate issues while engaging other teams as needed.

-Provide compute resource system and application monitoring & remediation support.

-Provide advanced system and application access management support.

-Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS.

-Serve as Tier 3 service desk escalation support to customers and application owners.

-Provide and coordinate Tier 2 and 3 technical support to application teams.

-Provide Tier 3 troubleshootingsupport for physical and virtual based server systems.

-Provide Tier 3 troubleshootingsupport for desktops, laptops and other related hardware.

-Provide Tier 3 troubleshootingsupport for Citrix VDI infrastructure and virtual desktops.

-Provide troubleshootingsupport for MFP's and printers (including device management & spooling).

-Develop/review SOP's and other documentation for use within the operations team.

-Perform tasks based on SOP's to perform system and application changes as required.

-Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts.

-Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.).

-Provide daily infrastructure analysis reports.

-In partnership with Operations leads, coordinate and manage NOC/SA staff schedules.

-Coach, mentor and train staff.

 

Qualifications:

 

-Bachelor's Degree in a relevant major from an accredited college or university with 10+ years of continuous and progressive experience.

-Experience managing Red Hat Enterprise Linux in a medium/large (1000+ systems) enterprise environment.

-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.

-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.

-Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.

-Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize).

-Proficient at scripting and able to create complicated scripts from scratch.

-Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk.

-Knowledge of security policies and general vulnerabilities management.

-Expert infrastructure/system/application troubleshooting abilities.

-Managed a minimum team size of 10 systems administrators/NOC agents and other team leads.

-Experience in large scale migrations of enterprise applications.

-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.

-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.

-Experience automating or orchestrating the provisioning of new services.

-Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.).

-Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.

-Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.).

-VMware Software Defined Network (SDN) NSX proficiency.

-Familiarity with source and artifact control, configuration and knowledge management.

-Knowledge of NIST Information Security Guidelines and FISMA Compliance standards.

-Relevant knowledge of current and emerging technologies.

-Proficient in developing infrastructure-as-a-code solutions for continuous deployment.

-Experienced in supporting project teams in all phases of SDLC.

-Enterprise helpdesk/service desk experience.

-Proficient in supporting recoverability and continuity of business operations.

-ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management.

 

Pluses:

 

-ITIL v3.0 or Foundation Certifications highly recommended.

-Microsoft and/or Red Hat certifications highly desired.

-Splunk training and certifications offered and must completed within 90 days of team onboarding.

 

Keywords: Greenbelt MD Jobs, NOC Lead, NOC Manager, RedHat Enterprise Linux, RHEL, Active Directory, VmWare, SolarWinds, Systems Administration, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting

 

If you are an employer and recruiting for similar IT professionals / positions, please contact our Technical Recruiters at Next Step Systems.  We are a national IT Recruiting Firm / Agency specializing in full-time direct hire Information Technology employment opportunities.

 

No Corp-To-Corp Or Third Party Recruiters; W-2 Direct Hire Only.

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