NOC Lead


Greenbelt, MD

Industry: Technology


11 - 15 years

Posted 138 days ago

  by    Michael Stapinski

This job is no longer available.

NOC Lead


The Network Operation Center Lead/Senior Systems Administrator Shift Lead supports the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running supportbridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources. Must be US Citizen and able to obtain clearance, this position supports the 1st shift (7am-4pm).




-Operate the duties of the NOC; work with the engineering teams to develop NOC specific SOP's.

-Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts.

-Manage, coordinate, implement and remediate security compliance & vulnerabilities.

-Provide system and application diagnoses to remediate issues while engaging other teams as needed.

-Provide compute resource system and application monitoring & remediation support.

-Provide advanced system and application access management support.

-Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS.

-Serve as Tier 3 service desk escalation support to customers and application owners.

-Provide and coordinate Tier 2 and 3 technical support to application teams.

-Provide Tier 3 troubleshootingsupport for physical and virtual based server systems.

-Provide Tier 3 troubleshootingsupport for desktops, laptops and other related hardware.

-Provide Tier 3 troubleshootingsupport for Citrix VDI infrastructure and virtual desktops.

-Provide troubleshootingsupport for MFP's and printers (including device management & spooling).

-Develop/review SOP's and other documentation for use within the operations team.

-Perform tasks based on SOP's to perform system and application changes as required.

-Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts.

-Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.).

-Provide daily infrastructure analysis reports.

-In partnership with Operations leads, coordinate and manage NOC/SA staff schedules.

-Coach, mentor and train staff.




-Bachelor's Degree in a relevant major from an accredited college or university with 10+ years of continuous and progressive experience.

-Experience managing Red Hat Enterprise Linux in a medium/large (1000+ systems) enterprise environment.

-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.

-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.

-Day-to-day fluency using Microsoft Active Directory to manage policies & user objects.

-Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize).

-Proficient at scripting and able to create complicated scripts from scratch.

-Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk.

-Knowledge of security policies and general vulnerabilities management.

-Expert infrastructure/system/application troubleshooting abilities.

-Managed a minimum team size of 10 systems administrators/NOC agents and other team leads.

-Experience in large scale migrations of enterprise applications.

-Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x.

-Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory.

-Experience automating or orchestrating the provisioning of new services.

-Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.).

-Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.

-Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.).

-VMware Software Defined Network (SDN) NSX proficiency.

-Familiarity with source and artifact control, configuration and knowledge management.

-Knowledge of NIST Information Security Guidelines and FISMA Compliance standards.

-Relevant knowledge of current and emerging technologies.

-Proficient in developing infrastructure-as-a-code solutions for continuous deployment.

-Experienced in supporting project teams in all phases of SDLC.

-Enterprise helpdesk/service desk experience.

-Proficient in supporting recoverability and continuity of business operations.

-ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management.




-ITIL v3.0 or Foundation Certifications highly recommended.

-Microsoft and/or Red Hat certifications highly desired.

-Splunk training and certifications offered and must completed within 90 days of team onboarding.


Keywords: Greenbelt MD Jobs, NOC Lead, NOC Manager, RedHat Enterprise Linux, RHEL, Active Directory, VmWare, SolarWinds, Systems Administration, Maryland Recruiters, Information Technology Jobs, IT Jobs, Maryland Recruiting


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