Night Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Operations Manager is responsible for their program staffing, employee engagement and satisfaction, profitability, quality and compliance, Standardized Operating Procedures (SOPs), optimized service, process design, implementation and improvement. The Operations Manager will develop and adhere to budgetary guidelines to ensure profitability.

Schedule:

• Night shift
• Sunday - Thursday, 8pm-5am

Key Responsibilities:

• Organizes and deploys departmental strategy to Supervisors and Operations Support Leads and up to 50+ contact center employees to enhance customer experience, increase productivity, mitigate risk, improve processes, maintain and monitor program revenue and EBIT and increase employee and customer satisfaction.
• Manage Operations Supervisors and Operations Support Leads performance to be measured against job requirements, roles and responsibilities and contractual agreements while reinforcing an innovative, evidence-based culture based upon financial acumen, data analytics, continuous process improvement, risk mitigation and opportunities for professional growth for assigned program(s).
• Actively support the senior leadership team by participating in team meetings and strategy sessions while partnering with the training department to design, implement, and refine a leadership development program that builds bench strength while providing individuals with a pathway to career growth in operations.
• Collaborates with Office of Customer Focus and Delivery, other internal business partners, manufacturer partners or vendors. Proactively communicates when the program's objectives and/or agreements require reinforcement.
• Evaluates financial and operational performance metrics (KPI/SLA) for assigned program(s); to grow margin, monitor expenses, identify and interpret trends, spot threats, propose future opportunities for growth and ensure that contractual obligations are being met; holds regular meetings with Supervisor's to summarize how metrics affect program objectives; mentors the development of Supervisor's business acumen.
• Work closely with Supervisors and Operations Support Leads to ensure that McKesson complies with all government regulatory, anti-fraud and abuse statutes by monitoring and maintaining standardized policies and procedures.
• Mentors core competency behaviors and models McKesson's core values (ICARE & ILEAD) in all internal/external interactions.
• Reinforces operation's commitment to building and growing a diverse, inclusive workforce.

Minimum Qualifications:

• Degree or equivalent experience
• Typically requires 6+ years of professional experience and 0-2 years of supervisory experience

Critical Skills:

• 2+ years experience with MS Office in a professional setting
• Ability to work overnight hours
• Experience managing, leading and developing staff
• Demonstrated employee engagement skills

Preferred Skills:

• Distribution Center experience (large size)
• 4-year degree preferred
• 2+ years management experience
• Experience with DEA and OSHA regulations
• Excellent and effective business communication skills both verbally and in writing
• WMS experience
• MS Access proficiency and ability to interpret and analyze data
• Ability to multitask in a fast-paced environment and make strong business decisions

Career Level - Manager - M2

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$64,000 - $106,600

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment,

Current employees must apply through the internal career site.

Join us at McKesson!.