Neuro MRI Clinical Account Manager

$80K - 100K
Posted on 11/22/17 by Edith Varhelyi
Pittsburgh, PA
5 - 7 years experience
Medical Devices & Diagnostics
$80K - 100K
Posted on 11/22/17 by Edith Varhelyi

MRI Neurosurgery Clinical Account Manager

Job Description

• Main responsibilities are to

o Support neuro install base sites in performing ET cases to achieve safe and effective treatments. Support is of device operation, clinical experience, and basic service issue.

o Work with neuro install base sites to initiate and grow program and achieve positive clinical outcomes, increased patient referrals, and financial profitability for the therapy at the site.

o Act as a consultant that will partner with site to help develop and market their neuro service, improve customer experience and overcome early market creation challenges

2. Objectives and activities:

4.1 Clinical:

• Provide support before, during and after treatments, to result in safe and effective treatments with positive customer experience

• Treatment scheduling coordination to enable on-site support

• Analysis of patient pre-treatment CT, MRI and clinical information for determination of treatment eligibility

• Work with the physicians to develop high-level treatment plan

• Test the system prior to treatments and prepare equipment and disposables for use

• Clinical and technical support during the entirety of the treatment, providing operation advice, problem-solving, response to questions, and troubleshooting

• Assistance in post-treatment cleaning of the system

• Internal treatment reporting and data archiving

• Post treatments debriefing and case review for improvement and lessons learned

4.2 Commercial:

• Achieve annual treatment volume goals (including disposable and service sales goals), and general customer satisfaction scores in accordance with the company plan

• Execute market survey in the territories to help site define and target appropriate messages to their referring physicians and consumers

• Identify, manage and grow referral base for treating center

• Identify and execute local opportunities for direct to patient education

• Onsite KOL-Management as/if needed

• Prepares periodic report showing treatment backlog, volume, inquiries, projected service line pro-forma for the site, white paper /case study

• Monitors and evaluates the activities on site including building relations with all stakeholders (from the scheduler to administrator), understand local site dynamics that could impact service line growth.

• Collaborate with our Product manager, clinical specialists, reimbursement, service, and marketing team to be the focal point of support to customer.

• Embed into customer environment and gain In-depth knowledge of their hospital operations, patient flow, financial model with focus on business and operational outcomes

Critical skills & qualifications

• Academic Degree in Scientific fields: biomedical engineering, medical physics, medicine, biotechnology, radiography.

• Extensive travels (at least 60%)

• Relationship building and ability to influence across C-level, department level and staff levels

• Ability to perform well under pressure

• Able to lecture in front of large audience

• Critical thinking, ability to solve problems & creatively bring solutions to customer

• Communication skills with internal and external stakeholders to articulate vision, rally towards a common goal, and build execution support

• Ability to work in hospitals and outpatient clinics, and in MRI environment

• Skilled in Microsoft office (word, excel and power-point)

• Desired personal characteristics: operate independently, fast learner, ability to work under stress, creative, initiative and highly self-motivated

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