Network Voice Engineer

Confidential Company  •  San Francisco, CA
Salary depends on experience
Posted on 06/14/18 by Emily Russo
Confidential Company
San Francisco, CA
Technology
Salary depends on experience
Posted on 06/14/18 Emily Russo

Job Title: ?Network Voice Engineer - Direct Hire / Full Time / Perm

 

Job Location: San Francisco, CA

Job Type: Full Time / Perm / Direct Hire + Benefits

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Expert Knowledge of Siemens Contact center ProCenter and XMU IVR solution
  • Configuration , Integration of Gateway/SRST and SBC/Audio Codes
  • Good Understanding of the Legacy ?VOIP Integration
  • Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment
  • Good Understanding of Hipath, X-pression, configuration and integration of the these systems

In addition to the above, if the candidate has following skill set on Cisco then that?ll be an icing on the cake:

  • Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting 
  • Voice Gateway /SRST configuration and troubleshooting
  • Good understanding of Unity Connection Voice mail services.
  • Good Knowledge of the call flow and end user feature
  • Have good hands on in Upgradation and migration of the Cisco System.
  • Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
  • Good understanding of Cisco Contact center Environment UCCX

General skill set:

  • Good communication skills and team handling
  • Open for 24x7 availability
  • Good in Sev-1 technical bridge drive
  • Have knowledge of Incident and Problem management
  • Expert level experience in handling Cisco IP telephony NetworkInfrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update work logs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On - call support
  • Opening Bridge Call

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