Network Support Technician


Jamestown, NY

Industry: Technology


8 - 10 years

Posted 169 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Network Support Technician for our client in ?Jamestown, NY

Job Title: Network Support Technician

Job Location: Jamestown, NY

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Provide Network installation and to identify and prioritize work. 
  • Work under thegeneral directionsupport of production networks in a LAN/WAN environment. 
  • Follow established standards and procedures for best practices, enabling compliance with published and adopted security guidelines.  
  • Work with the Network Operation groups to resolve Network connectivity problems.  
  • Coordinate with vendor maintenance and support personnel when problems arise and facilitate problem resolution. 
  • Work with Network Operations leadership of the US LAN/Telecom Services Group.

Key Responsibilities:

  • Coordinate and/or perform configuration, installation, troubleshooting, and repair of network equipment in MDF/IDF closets and data center.
  • Design, coordinate and/or perform installation, troubleshooting, and repair of voice and data cabling in wiring IDF (intermediate distributionfacilities) closets and MDF/data center. 
  • Manage cable vendors for installations not done internally.
  • Ensure network components, wiring and cabling methods, concepts, various applications and local building codes adhered to.
  • Coordinate/prioritize daily work for local LAN staff.
  • Off-Hours support for LAN/Telecom related outages.
  • Technical aspects of LAN/WAN/Telecom hardware and software.
  • Support installation/configuration/troubleshooting of Cisco IOS LAN Switches.
  • Support installation/configuration/troubleshooting of Cisco Aironet Wireless Network Equipment.
  • Support installation/configuration/troubleshooting of Cisco VoIP Technology.
  • Support Moves/Adds/Changes of new network connections as required, keep network documentation updated
  • Available to travel for installation projects at other US locations.
  • Maintain and troubleshoot network systems and identify and correct problems.
  • Provide assistance in identifying and documenting processes and procedures.
  • Works well with exempt and contractor personnel on network issues and escalations.
  • Assist Network Operations with troubleshootingnetwork connectivity issues.

Skills considered a must for the position:

  • BS in Engineering/Computer Science/IT and/or equivalent 8+ years of experience
  • Support installation/configuration/troubleshooting of Cisco LAN/WAN Routers.
  • Strong analytical, problem solving and organizational skills
  • Strong written and verbal communication skills
  • Prior customer supportexperience