We are looking for a Network Support, NMCI for our client in San Diego, CA location.
Work Experience: five (5) years which substantially satisfies working with the following:
• Providing network and information systems support similar to functions described under this functional support area, and having knowledge and understanding of applicable technical concepts and practices.
• HQ NMCI Support shall have five (5) years of experience working with NMCI (or equivalent) systems (Hewlett Packard Service Manager (HPSM), NMCI Navy Enterprise Tool (NET), and Seat Resource Management (SRM), account creation and oversight of the Move/Add/Change (MAC) process, supporting NMCI contract.
• Strong oral and writing skills to work closely with all levels of personnel involved in IT operations and technical aspects of systems.
• Overall computer proficiency including proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
• Demonstrated ability to develop positive relationships and effectively communicate with senior management, project managers, and IT operations staff.
• Years of experience beyond the minimum may be considered a strength.
11 Assist users with "How to" IT Issue regarding NMCI Computers/services/printers, trouble calls to include software, Computer, Proxy settings and Web Browser, and Network issues, printer mapping and other software such as Microsoft Office 2016, Outlook, Roxio, Adobe Acrobat.
2 Initiate Move Add and Change (MAC) request to include moving of IT service from one location to another, software moves from one computer to another, printer moves, and network drop activations, track and monitor from beginning to end of the MAC process. Coordinate with COMPACFLT CTR and NMCI Technicians and the NMCI Service Desk.
3 User account creation for NMCI NIPRNET, NMCI SIPRNET, NMCI U_NNPI and S_NNPI, create new user account requests at check-in, or move account requests for users with NMCI accounts. Ensure users account moves and update to reflect current command and location with correct command name and address and phone number. New Account Net Buildouts, Logical Move MACs, and Account profile update MACs.
4 Actively be involved in computers life cycle refresh for COMNAVAIRPAC, acting as a Liaison between refresh coordinator and COMPACFLT CTR, track all issues that occur during refresh, make daily reports to COMPACFLT CTR, joining the daily round table phone calls and Inform N61 Division Officer, Ensure Asset Records Net Database is up to date for machines scheduled to be refreshed to include asset custodian names, validating and physical location of Computer, asset PSI, Building, Floor, Room and Network Drop number.
5 Coordinate with COMNAVAIRPAC Department ITPOCs to conduct annual wall to wall Inventory, of Computer Assets, Software, Printers. Hold/Attend Monthly meetings to keep CNAP ITPOC's informed of changes to the IT enterprises environment, issues and upcoming events or projects, Tech refresh, new equipment, features such as DLA multifunction devices. Provide Standard Operating Procedures (SOP) for users to follow on various IT functions mapping a printer, setting up PST files etc.
6 Maintain and update Inventory in Net Database to include Custodian, Computer Assets, Software, Printers, Special CLINS services and devices MOBI-Keys, HVD, Cellular Phones, etc.
Pull reports to verify inventory for each department at COMNAVAIRPAC work closely with asset manager and Departmental ITPOC
7 Ensure all Legacy printing equipment and other peripherals with Managed Print services are functional at all times, this will include reporting issues to Konica-Minolta, or NMCI for printer network connection issues. Toner is supplied by Konica Minolta to all MFDs Maintain and update Printing device inventory in the Net Database.
8 Manage user permissions, with Active Directory, Security Groups, File Share Folders, and Shared Distribution lists, along with monitoring and maintaining shared user space. Working closely with COMPACFLT CTR's, NMCI and CNAP IT staff, ensure user proper access to resources they have been authorized to act.
9 Maintain and verify COMNAVAIRPAC headquarters SharePoint Regional Inventory Tracking Essentials (SPRITE) Inventory) in IAW COMPACFLTINST 5238.1D reporting schedule.
10 Order Justification Form (OJF) process and submit Order justification forms for new NMCI services, by selecting correct CLIN numbers and quantities and obtain proper approval, in accordance with COMPACFLTs order mode cycle, ensure services ordered are received and installed or provided to the proper user, computer, Updating the NET database with correct user information, location of new service ordered.
Education: an associate degree from an accredited college/university. The HQ NMCI Network Support Lead may substitute five (5) years of relevant professional work experience (in addition to the experience described below) for the associate's degree requirement.
Certification: In lieu of a Bachelor's degree, HQ NMCI Requirement Support Manager shall have one of the following certifications to comply with Department of Defense (DoD) 8570.01-M IAT Level II Baseline Certification requirements: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP.