Network Solutions Engineer

Unum   •  

Portland, ME

Industry: Technology

  •  

Not Specified years

Posted 33 days ago

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:

This position is focused on Network Engineering for our enterprise voice and data networks. The ideal candidate will have experiencesupporting global networks, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. The Network Engineer works in direct partnership with other Senior Engineers and other technical resources throughout the company to build and integrate the hardware, middleware, software, and off premise computing resources needed to deliver the computing, communication, collaboration and security needs of our dynamic and evolving enterprise. They collaborate with our business partners, IT leadership, and Senior Operations Engineers to ensure that technology delivers business value. In addition, they work to ensure successful implementation of all technologies and partner closely with third party/cloud vendors to ensure proper integration of the technology.

  • Design, maintenance and third level Support for Firewalls, including Next Gen
  • Design, maintenance and third level Support for Wireless Infrastructure
  • Design, maintenance and third level Support for Network Voice Infrastructure
  • Design, maintenance and third level Support for Load Balancers
  • Design, maintenance and third level Support for SD WAN
  • Subject matter expert support for Network Access Control systems (Forescout CounterAct, Cisco ISE)
  • Demonstrates strong focus on quality delivery and customer experience.
  • Facilitate matching business needs and service options by leveraging its knowledge of business strategy, business processes, and market offerings to assist the business/service owner in selecting the most appropriate products and services to meet its requirements. Will be expected to understand business priorities and embrace and learn new technologies that support the business strategy.
  • Develops solution strategies to ensure all the performance measures of all IT services meet the needs of the business and of any service requirements or service level agreements which may be in place. Ensures that the policy and standards for capacity management are fit for purpose, current and are correctly implemented.
  • Providing specialist expertise to facilitate and execute the selection, installation and operations of system software such as operating systems, data management products, office automation products and other utility software.
  • Partnering directly with Senior Operations Engineers, they will ensure solution delivery for maximum performance, value, and quality.
  • The management of the capability, functionality and sustainability of infrastructure components to meet current and forecast needs in a cost-effective manner.
  • The incremental and logical integration and testing of components and/or subsystems and their interfaces to create operational services.
  • The capability to recognize and exploit technical opportunities that increase the efficiency and effectiveness of the organization. Evaluates new system software, reviews system software updates and identifies those that merit action.
  • The selection, design, justification, implementation, and operation of information security controls and management strategies to maintain the confidentiality, integrity, availability, accountability and relevant compliance of information systems with legislation, regulation and relevant standards.
  • The ability to manage and broker external suppliers’ contributions to ensure successful delivery of products and services required by the business.
  • Discovers new and evolving service offerings and technologies by conducting R&D to discover and understand emerging technologies and services and their potential usefulness.
  • Evaluate potential value of service providers by evaluating performance, quality, cost, and value.
  • Manage integration architecture, tools, and methods (i.e. ITSM) to ensure externally sourced solutions maintain the appropriate level of architectural/technology integrity. Integrates data and services from internal and external partner sources. Ensures sourced components are integrated with existing services/technologies/tools and data that require company specific solutioning.
  • Ensure enterprise obligations are met and assets are protected based on IT audits discoveries and recommendations. Ensures compliance with all internal and external regulations and policies, that they adhere to all security and data protection requirements, and are incorporated into any required disaster recovery and business continuity plans.
  • When acting as Level 3 escalation, Solution Engineers will ensure ITSM protocol is followed and can act as an escalation point from Level 1 and Level 2 support to the appropriate level and/or unit within IT. Escalation will result in corrective action to resolve problems beyond the Level 1 and Level 2 capabilities or knowledge.
  • Has a good overall understanding of infrastructure and application portfolios to provide guidance to in the solutioning phase of the workflow.
  • Provides mentoring to team/peers and to consultant colleagues, transferring skills and expertise.
  • Will work closely with the Architecture organization to globally drive the dissemination and implementation of strategic architecture roadmaps and technologies.
  • Adherence and input into the organization's architectural direction.
  • Will be expected to work as part design and governance teams as part of major technology projects across the group to provide expertise and ensure alignment to agreed architecture.
  • Job Specifications

  • Established and proven experience of providing WAN & LAN support in diverse environments.
  • Cisco Certification (CCNP or higher or equivalent).
  • Demonstrate a working knowledge, understanding, and experience with the following:
  • Network infrastructure (WAN, MAN, LAN, Wifi, QoS for Data, Voice, and Video)
  • Network protocols (IP, OSPF, BGP, RIP, IPSec, etc)
  • MPLS / VPN / Hybrid WAN / Metro Networks / leased lines
  • Network Hardware (Cisco routers and switches, cabling, firewalls)
  • VOIP and Collaboration Systems (Skype for Business, Avaya)
  • Network connections to Cloud Providers (AWS, Azure, etc.)
  • Network performance analysis and reporting
  • Incident, Change and Problem Management processes within an ITIL based framework.
  • Identity Management (Active Directory, ADFS, Azure AD, 2 Factor Auth, Radius, PEAP)
  • Wireshark, Netflow, Riverbed, Nagios
  • Operating systems: Microsoft (Server and Desktop), Linux
  • Microsoft Office 365 & Visio Professional
  • Ability and motivation to learn new technologies.
  • Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization.
  • Bachelor’s Degree preferred, or equivalent experience with certifications.
  • Logical, analytical approach to problem solving and attentive to detail.
  • Knowledge of Agile Methodologies and experience in agile practices.
  • Self-motivated and results oriented and holds oneself to high standards of delivery.
  • Demonstrates good oral and written communication skills.
  • Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
  • Takes an innovative approach to problem solving and solutioning.
  • Provides organizational leadership and guidelines to promote the development and exploitation of technical knowledge in the organization.
  • Has sufficient technical knowledge and practical experience to give leadership to multi-specialist projects.
  • Rapidly wins respect from both clients/users and professional colleagues and develops a reputation for sound judgment and effectiveness in a variety of organizational cultures.
  • Commands respect for excellence and is considered an expert within more than one area of specific knowledge. Continually maintains own knowledge at the highest level.
  • Provides mentoring to team/peers and to consultant colleagues, transferring skills and expertise.

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