Network Service Delivery Manager

Cynet Systems   •  

Menlo Park, CA

Industry: Technology


5 - 7 years

Posted 168 days ago

  by    Anne Lee

This job is no longer available.

Job Title: Network Service Delivery Manager - Direct Hire / Full Time / Perm

Job Location: Menlo Park, CA

Job Type: Full Time / Perm / Direct Hire + Benefits

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Candidates should have significant People and Service Management experience – 5 years minimum.
  • They will have to manage a team of 15 people globally in Deployment (US, BR, IE, JP, SG).
  • They will have to interface with Senior managers, Project managers as part of their job.
  • Understand the quality of Service Delivery and the Pain areas of client
  • Be proactive in suggesting initiatives to increase the service offered to the client, including understanding how existing processes can be changed or improved to aid Customer business
  • Be responsible for the management of escalations, P1/2, complaints.
  • Proactively engage client management to pinpoint the client pain areas and alert for action from client
  • Be proactive in liaising with Customer for all Service Impacting Changes or Outages
  • Have a complete understanding of vendor capabilities and SLAs
  • Tracking, maintaining and updating asset inventory of defective and replacement parts.
  • Working with client management for any process improvement.
  • Strong communication, documentation and presentation skills.