Network Provisioning Manager

Crown Castle International   •  

Miami, FL

Industry: Telecommunications


11 - 15 years

Posted 177 days ago

This job is no longer available.


Position Summary


Oversee and manage a team of Circuit Designers and Provisioners to deliver simple to complex SONET, DWDM, Ethernet, and DIA circuits to customers. It includes managing the ordering and tracking of orders on Type II provider’s networks for the delivery of services to customers.


Essential Job Functions

  • Assign day to day work and provide technical guidance to team members to effectively perform job functions in provisioning and design of simple to complex circuits using equipment from various telecommunications manufacturers
  • Manage workload across a team to ensure proper load balancing of all work
  • Track, monitor, and report on all key performance indicators related to provisioning and circuit design
  • Collaboration with other department managers both to resolve day to day issues and to develop and deploy processes for delivery of new products, services and features
  • Support team members in design and documentation of complex client/network SONET/DWDM/Ethernet/DIA circuit orders including preferred ring configurations and verification of existing capacity
  • Manage the data input and integrity of a circuitinventory system
  • Guide team members in managing database workflow activities (material acquisition, installation and physical cross-connects, identify, implement, and document circuit grooms) to meet delivery commitments or and directly communicate with customers to provide updates on order progress and resolve any issues
  • Periodically assess individual team member performance compared to set performance goals and provide feedback and coaching as necessary
  • Identify training needs and provide training himself/herself or have employees trained on existing or new technologies emerging in the telecommunication field
  • Resolve customer escalations via direct verbal communication and written communication
  • Work on internal/external projects as directed by management
  • Directly interface with customers and customer project management teams to continually provide support for solution development and implementation
  • Process and procedure knowledge with experience in reviewing, editing, formalizing, and driving training to the technician level




  • Bachelor’s Degree or equivalent work experience


Experience/Minimum Requirements


  • Minimum of ten years of telecommunications engineering design experience of lit services with three to five years project management and/or people management experience
  • Proven record of successfully managing operational teams
  • Ability to resolve complex issues in creative/efficient ways
  • Ability to exercise judgment in selecting methods/techniques/criteria for obtaining results
  • Ability to collaborate with internal and external organization(s)
  • Foundational knowledge of Ethernet and/or DIA services
  • Intermediate ILEC design and working experience
  • Working knowledge of  IPv4/IPv6 routing & routerexperience for commercial WAN/LAN networks
  • Working knowledge of Ethernet services in E-Line or E-Lan configurations including variants with VLANs 
  • Working knowledge of SONET and Wave Services