Network - Project Manager

  •  

San Jose, CA

Industry: IT Consulting/Services

  •  

Less than 5 years

Posted 292 days ago

  by    Emily Russo

This job is no longer available.

Job Description:

Responsibilities:

  • Manage multiple contact center voice & data infrastructure projects and plan rollout of enterprise level contact center and voice systems that will be used to interact with advertisers, consumers and enterprises
  • Coordinate new system deployments by working withinternal engineering operations teams like Telecom, Network, Security, Hardware, and Data Center, external suppliers, and service providers
  • Partner with the cross-functional engineering teams and related stakeholders to gather requirements, plan, design, manage and execute projects
  • Manage all project timelines and communicate progress to business users and IT management
  • Manage multiple simultaneous projects to deliver new features, upgrades, and capacity enhancements to current and future telephony network and platform designs.
  • Oversee the creation of new processes and tools as necessary to support additional needs and requirements on an ongoing basis
  • Facilitate any necessary training and knowledge transfer for internal Operations teams to support new contact center infrastructure implementations

Minimum qualifications:

  • BS degree in engineering or equivalent practical experience
  • 3 years of experience leading global voice and data infrastructure deployments involving several IT teams and business units
  • Strong written and verbal communication skills and a data driven analytical approach towards solving complex challenges
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Proficiency in Google Spreadsheet, Calendar and Mail

Preferred qualifications:

  • Knowledge of telephony and voice infrastructuretechnologies including VoIP/SIP, TDM, IVR, SBC
  • Knowledge of general networking principles and protocols like TCP/IP, DNS, MPLS, BGP, peering, latency, jitter, packet routing, etc.
  • Experience managing large-scale and dynamic technical projects, with competing resources and priorities
  • Experience in vendor management and software and hardware evaluation, selection, deployment, and configuration
  • Participation in several network design and deployments across global data centers
  • Ability to interact with diverse technical and non-technical groups, spanning all organizational levels
  • Ability to deal with ambiguity and thrive in a rapidly changing environment
  • Scripting/automation