Network Operations Center (NOC) Analyst in Las Vegas, NV

$80K - $100K(Ladders Estimates)

Criterion Systems   •  

Las Vegas, NV 89101

Industry: Technical Services


Less than 5 years

Posted 52 days ago

Our staff provides cyber security support to the Department of Energy National Nuclear Security Administration.

Criterion Systems is seeking to hire a Network Operations Center (NOC) Analyst to support a government customer in Las Vegas, Nevada. The candidate will be part of a Service Desk / Network Operations team working in a 24x7x365 environment. The position requires interaction with cyber security personnel at customer sites, various levels of management, and outside agencies. Position can include up to 10% travel, local and nationwide. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.

Job Responsibilities:

  • This position requires shift work based on 24x7x365 operations.
  • Support the current reporting of weekly and monthly enterprise metrics.
  • Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
  • Support accurate updates of service tickets and tracking problems to resolution.
  • Maintain enterprise customer point of contact information.
  • Provide initial remote troubleshooting, analysis, and triage of reported events.
  • Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status
  • Support software and hardware issues and ensure stable system performance.
  • Observe industry best practices, standards, and procedures.
  • Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
  • Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
  • Receive and document subscriber site security incident reports, and communicate to appropriate parties.
  • Assist in account management for internal users and external subscriber organizations.
  • Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
  • Update management on operational and staffing issues.
  • This position may require shift work.
  • Develop and maintain workflows and standard operating procedures for the Service Desk / Network Operations Center.

Minimum Requirements:

  • US Citizenship
  • Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance.
  • Bachelor's Degree in Computer Science, Information Technology or related engineering discipline.
  • Bachelor's Degree can be substitute with 4 years of work experience in computer and information technology related field.
  • Strong problem solving and root cause analysis skills
  • Minimum of 2-3 years experience supporting Windows/UNIX/Linux enterprise environment
  • Awareness and knowledge of the following technologies: Enterprise Linux, Microsoft Windows
  • Customer service focus, and strong interface/communication skills
  • Ability to ask relevant questions of customers and engineers in support of problem resolution.
  • Ability to work independently with little supervision.
  • Ability to follow procedures and work instructions to perform tasks
  • Identify process gaps and proactively improve system inefficiencies
  • Excellent written and verbal communication skills.
  • Ability to support shift work
  • Compliance with DoD 8570 certification requirements for IAT-I within six months.

Valid Through: 2019-10-17