Network Implementation Manager

UW Medicine   •  

Seattle, WA

Industry: Healthcare

  •  

5 - 7 years

Posted 107 days ago

This job is no longer available.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.

UW Information Technology (UWIT) is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. IT Infrastructure within UWIT provides system design, system management, software engineering and operational support for academic and administrative systems, the University’s wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.

UW-IT has an outstanding full time opportunity for a Network Implementation Manager.

The Network Implementation (NIM) Manager position is responsible for managing a team working shift one and covering on call escalations 7x24x365.

UW IT operates a large TCP/IP-based data network, including five router centers on the main Seattle campus, with connections to over 250 campus buildings, two branch campuses in Tacoma and Bothell, dozens of remote sites in the Seattle area, the UW Medical Center and Harborview, the Pacific Northwest Gigapop, and the Washington State K-20 network. The NIM team supports over four thousand network switches and twelve thousand wireless access points. UW IT monitors and troubleshoots all of these networks 7x24x365.

The Network Implementation Manager in Operations is expected to hire and develop staff, initiate and oversee development and documentation of policies and procedures for the NIM staff, communicate effectively with executives and counterparts at peer institutions, have experience with computer network technologies, monitoring, and trouble ticket applications, and be proficient with MS Office applications.

Demonstrated expertise in managing a 7x24x365 network support team; familiarity with various monitoring and trouble tracking systems; expertise with customer notification methods and meeting service level commitments. Familiarity with routing and network management protocols such as OSPF, BGP3, and SNMP; familiarity with networking issues including LAN, WAN, MPLS, various transport technologies, and layer 1, 2, and 3 technologies. Experience with Cisco and Juniper network gear.

REQUIREMENTS:

  • Bachelors degree in computer science or related field.
  • Five years of experience in network operations management or network engineering management.
  • Experience managing, leading and developing staff, including providing day-to-day supervision.
  • Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
  • Demonstrated ability to work independently with minimal supervision.
  • Demonstrated ability to oversee, plan, lead, and coordinate the activities of staff.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    DESIRED:
  • Experience with Solarwinds a plus.
  • Experience in a research university or large enterprise.
  • Successful use of goal setting techniques, demonstrated ability to develop efficient procedures and policies.
  • Excellent supervisory and interpersonal skills.

    Other: “can do” professionalism; self-starting problem solver; commitment to first-rate customer service. Must be able to manage effectively under pressure, and exercise independent judgment in resolving problems

    Experience in a large research university or large enterprise.

    CONDITIONS OF EMPLOYMENT:

    Must be able to respond to network outages after hours.

    Must be able to participate on an afterhours on call rotation.

    Must be willing to travel up to one week a year.

    Must be able to lift at least 40 pounds.

    Must have a valid driver’s license to operate State vehicle.

    This is an essential position and is required to report to work when UW suspends operations.