Network Engineering Manager


Houston, TX

Industry: Technology


8 - 10 years

Posted 25 days ago

  by    Christian Alexander

This role provides 3rd level Networking support to all RFA clients and RFA systems while supervising the Network Engineering team. As a networking escalation point within the group, this role will be responsible to work closely within the group to resolve all network related issues. The Network Engineering Team Lead will also be an integral part in our project implementation team and handling various networking functions including security and firewalling while leveraging their Cisco and Palo Alto expertise.

Team Lead Responsibilities:

  • Team Productivity tracking.
  • Team leadership to ensure team members are technically able and maintain a current working knowledge of technologies available and delivered by RFA.
  • Creation and maintenance of a high standard of working and team ethos of ambition to succeed.
  • A desire to build a fruitful, pro-active and innovative culture.
  • A high desire and ability to manage escalations.
  • Clear strategic desire to be involved in R&D and ideas sharing.
  • High attention to detail and organisation through to documentation.
  • Able to follow company values and ensure team believe in and adhere to said values.


  • Manage and supervise the Network team to delivery client support and projects on-time to meet RFA's client expectations.
  • Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with upper Management.
  • Implement, manage and evaluate Network Engineering operation processes and procedures, in accordance with the standards and procedures set out by the organization.

· Prepare complex network designs for new and existing client site establishments, site relocations, network upgrades, network expansions, and disaster recovery setups with a focus on Cisco for core network requirements.

· Implement and maintain logical design models (L2/L3, spanning tree, VTP, VLANs, physical cabling), remote VPN software, network control protocols (QOS, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA).

· Provide Tier 3 support for all network and data communication issues including private and internet circuits, routing protocols, VPN connectivity, WAN optimization, hardware, and 3rd party vendor connectivity.

· Research networking issues and products as required and leverage critical thinking skills to evaluate all possible solutions while using appropriate judgment in applying effective resolutions.

· Properly address and prioritize tasks based on urgent and highly-sensitive RFA client needs and manage appropriate/realistic expectations to ensure overall client satisfaction.

· Responsible for configuring IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP).

· Leverage a strong knowledge of equipment, production processes, quality control, and other techniques for maximizing efficiency.


· Bachelor's degree in Computer Science, Electrical Engineering, or equivalent level of hands-on experience

· 7-10+ years of related IT experience in a Cisco environment

· Must have 5+ years of network engineering experience

· Cisco certification (CCIE, CCNP, CCNA) is highly desired

  • Must have ASA firewall or Palo Alto Firewall experience.
  • Financial services industry and MSP experience is preferred.
  • Impeccable verbal/written communication.
  • Experience configuring and deploying Palo Alto network devices.
  • Strong understanding of routing, WAN/LAN, and transport technologies (Ethernet, Frame Relay, MPLS).
  • Excellent desktop and server troubleshooting skills.
  • Advanced knowledge of Microsoft Office Suite and Visio.
  • Hands-on experience with Solarwinds Orion and Kiwi Syslog is a plus.
  • SilverPeak WAN optimization is a major plus.