About the Position:The Fresh Market currently has an opening for a Network Engineer II in our Store Support Center (099). The person in this role is responsible for supporting, maintaining, troubleshooting, and improving the company's network infrastructure, including store, corporate, WAN, LAN, wireless, firewall, VPN, SD-WAN, and related connectivity services. This position works closely with other IT teams, business partners, vendors, carriers, and field support resources to ensure reliable network operations across the organization.
This role is expected to work with independence, support business-impacting incidents, participate in technical initiatives, and serve as an escalation point for network connectivity issues.
What You'll Do:- Design, implement, and manage Cisco network infrastructure, including routers, switches, and wireless access points
- Implement and manage WAN, LAN, VLAN, WLAN and VPN connectivity
- Configure and maintain Cisco Meraki and Fortinet SD-WAN solutions
- Configure and maintain Palo Alto and Fortinet firewalls
- Manage and troubleshoot Palo Alto Prisma Access SASE solution for remote locations and mobile users
- Implement and maintain network security controls including firewall rules, security profiles, VPN policies, and access control lists, in coordination with Enterprise Information Security as appropriate
- Perform network monitoring, troubleshooting, and performance tuning to ensure high availability
- Troubleshoot and resolve network outages and connectivity issues
- Perform routine maintenance such as updating firmware on network devices
- Support cloud networking and connectivity efforts involving Azure and AWS in partnership with other IT teams
- Support network migration, infrastructure upgrades, and network-related initiatives
- Automate network configurations and management tasks using various scripting and automation methods
- Create and update network documentation
- Work with Enterprise Information Security (EIS) team to ensure security best practices are followed and assist with PCI-related requests or audits as needed
- Serve as an escalation point for other IT teams and junior engineers for network connectivity issues
- Follow incident management processes when responding to network issues and service-impacting events
- Demonstrate responsiveness when supporting business-impacting network issues
- Learn and adapt to new network technologies, tools, and solutions as business needs evolve
- Participate in the shared IT infrastructure on-call rotation
Qualifications:At a minimum, you will need: - Bachelor's in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience
- 4+ years of experience as a Cisco Network Engineer or a similar role in network administration, Cisco networking, or IT infrastructure
- Hands-on experience with Cisco switches (Catalyst, Nexus) and routers (ASR)
- Strong working knowledge of network and routing protocols (BGP, OSPF, STP, TCP/IP, DNS, DHCP)
- Experience with LAN/WAN architectures, VPNs, and network security best practices
- Experience configuring and managing Palo Alto and Fortinet firewalls
- Familiarity with SD-WAN technologies
- Ability to troubleshoot network issues using Wireshark, packet captures, and CLI tools
- Strong problem-solving and analytical skills with the ability to handle high-pressure network incidents and troubleshoot efficiently
- Excellent communication skills to work with cross-functional teams
- Ability to take ownership and drive efforts to completion.
- Exceptional customer service orientation
Preferred qualifications:- Strong scripting skills and knowledge of network automation tools (PowerShell, Python)
- Cisco CCNA certification
The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.
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