Responsible for delivering projects of medium complexity. Applies basic problem-solving and critical analysis skills to troubleshoot and resolve intermediate problems.
Creation of test plans, execution of plans, and system integration and installation of new software and hardware releases for test. Testing will be performed on both back end infrastructure systems as well as client devices.
MAJOR DUTIES AND RESPONSIBILITIES
Engaged in one or more projects as a team member
Occasionally leads teams
Expected to collaborate with other teams on integration
Works with limited supervision
Mentors and coaches less experienced staff
May provide tier support across organizations and third party vendors
Develop end to end test suites to ensure that new services and products are adequately testing for integration and future deployments.
Execute test suites against services and products developed to ensure that they meet the highest quality standards and are stable for future planned deployments to subscribers.
Provide succinct and accurate test results and enter bugs into our integrated bug tracking system.
Configure, maintain, and update cable system infrastructure systems to include, the Conditional Access system, billing systems, business management systems, Advertising Insertion Devices, and video on demand servers.
Work jointly with the development and lab support teams to identify issues and to resolve issues.
Extended and flexible work schedule is a requirement of the job.
Provide Tier 3 Support for Services and Products as the need arises.
Other tasks and duties as assigned, relating to system integration and testing of new services and products.
Bachelor of Science (B.S.) degree with a concentration in Information Technology, Computer Engineering, Computer Science or equivalent experience of two to four years of cable services and products testing experience and/or an equivalent combination of education and experience.
Good working knowledge of networking concepts: TCP/IP, IPv4, IPv6, MPLS, etc.
Good working knowledge of routing protocols: BGP, OSPF, SIP, etc.
Knowledge and experience in Unix/Linux is a must.
Must have experience with the development of test procedures, test tools, and automated testing methodology.
Must have experience troubleshooting systems using test tools, network management systems and error reporting systems to determine and resolve problems.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications
Ability to work in a team environment
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Excellent organizational skills is a must
Related Work Experience Number Of Years
Engineering experience 2-6 yrs
Bachelor’s degree in engineering or relevant topic
Skills /Abilities and Knowledge
Knowledge and experience using scripting languages like perl, TCL/TK and unix shell scripts (sh, csh, tcsh, bash) is a plus.
Experience with Software Defined Networking (SDN).
Experience Using and Understanding Digital Video Recordings, Electronic Program Guides is a plus.
Experience working with Agile Development teams is a plus.
In depth experience with a Cisco headend is a plus.
In depth experience with a Motorola headend is a plus.
Experience with cable system billing systems is a plus.
Knowledge of basic cable system infrastructure architecture is a plus