Network Control Specialist

Aspect Software   •  

Orlando, FL

Industry: Manufacturing

  •  

5 - 7 years

Posted 155 days ago

This job is no longer available.

Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

Job Description

GENERAL SCOPE & SUMMARY

Network Control Specialist: Works with technicians involved with proper maintenance and operation of telecommunications systems and equipment. Identifies network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Interacts with field engineers, core engineers, and transmission and RF staff regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements.

PRIMARY ROLE & RESPONSIBILITIES

· MANAGER TO PROVIDE DETAILS.

· MANAGER TO PROVIDE DETAILS.

· MANAGER TO PROVIDE DETAILS.

· MANAGER TO PROVIDE DETAILS.

· PLACEHOLDER.

· PLACEHOLDER.

Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

· Working knowledge of PLACEHOLDER.

· Ability to communicate complex information to PLACEHOLDER.

· Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.

· Handles complex aspects of position with some oversight, such as PLACEHOLDER.

· Demonstrated competency in PLACEHOLDER.

· Ability to use professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. Ability to work with limited direction to independently determine and develop an approach to solutions that contribute to the development of the organization's goals and objectives..

· Ability to provide resolutions to problems of complex and diverse scope where analysis of data requires evaluation of identifiable factors.

JOB REQUIREMENTS

· 4 - 7 years of experience.

· Bachelor's degree in relevant field..

· Ability to pass a background check may also be required.

· Physical requirements include sitting for long periods of time. PLACEHOLDER - add any other physical requirements for the job.

· PLACEHOLDER – note any specific certifications, languages, etc. Delete if no special requirements.

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.