Network Application Engineer

5 - 7 years experience  •  Hardware

Salary depends on experience
Posted on 09/21/17
5 - 7 years experience
Salary depends on experience
Posted on 09/21/17


Super Micro Computer, Inc. is seeking an experienced Application Engineer responsible for working closely with sales and customers by providing technical support on Supermicro products. This position will be based out of our headquarter office located in San Jose, CA.

Essential Duties and Responsibilities:

  • Responsible for pre-sales and post-sales onsite technical support to provide optimized networking solutions for customers using company's switching products
  • Contribute to ongoing research, recommendations, implementations and support for optimized and complete networking solutions, and as required, support for associated Server and Storage Solutions
  • Lead other product hardware and software engineers in investigation and resolution of problems in development, utilizing the knowledge and skills in networking architectures, protocols, topologies, interoperability, hardware and software interaction as well as perform network system design and integration
  • Conduct diagnostics routines for troubleshooting and handle day-to-day customer technical support of networking related issues including switches, add-on-cards and othernetworking products
  • Improve networking product quality by proactively resolving field issues
  • Oversee and present technical training on company's networking products to customers and the sales and marketing team
  • Act as liaison between the product development engineering team and the customers to evaluate technical requirements of the network products to meet customer's specifications
  • Work closely with R&D on new networking products design and customer's problem solutions


  • BS or BSEE plus 5+ years' experience in Networking switches and Routers is required
  • Solid experience with Cisco switches and Ethernet
  • Strong organizational and well-developed social skills
  • Excellent telephone etiquette skills and on-site support skills
  • Excellent knowledge of Networking products and services
  • Ability to motivate others in sensitive situation


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