National Project Manager II

5 - 7 years experience  •  Data Storage

Salary depends on experience
Posted on 11/10/17
5 - 7 years experience
Data Storage
Salary depends on experience
Posted on 11/10/17

ABOUT THE POSITION

We are currently seeking a dynamic National Project Manager II to join our team in Cypress, CA.   With minimal oversight by supervisor, directs multiple small/mid-size projects or a phase of a large high priority project which requires considerable resources and high levels of functional integration, including client implementations, operational projects and client terminations. Responsible for all aspects of the project over the entire lifecycle, including but not limited to the entire scope and project objectives, assembling the project team, identifying appropriate resources needed, and developing schedule to ensure timely completion of project. Interfaces with all staff levels up to and including Snr VP and areas affected by the project including but not limited to the Client, Sales, Account Management, Service Center Management, National IT, Business Operations, other operational teams, partners and vendors. Develops management reports and presents briefings to stakeholders.  Identifies and escalates issues within the project team. Ensures adherence to quality standards, reviews project deliverables, identifies and mitigates risks with the team and provides all stakeholders with weekly status updates.  Establishes effective working relationships with project team (internal and external) members up to VP level. Documents and reviews contract requirements with all stakeholders. Ensures the proposed program design is incorporated and that the team adheres to all company standards. 

Position Responsibilities:

  • 35% - Leadership - Provide strong leadership: push your teams forward with a commitment to the project's vision; a focus on business value; an inclination towards being proactive and taking the initiative; a sense of personal responsibility; and a willingness to both accept and enforce accountability.
  • 25% - Communication - Ensure appropriate formal and informal communication of project status to the project core team; supporting Operations staff; actively involved business partners, end users, and senior leadership - each at the appropriate level of detail and frequency.
  • 5% - Customer Focus - Actively seek the customers' perspective via frequent face-to-face contact and formal status reports; continually working to better understand the business space; striving for real business solutions not just to finish the project; and forging a partnership with the business.
  • 10% - Building and Maintaining the Schedule - Quickly develop a project roadmap that captures high-level milestones and key integration points based on scope; ensure buy-in from project stakeholders; front load high-value and high-risk activities as possible.  Exhibit ability to lead planning sessions to progressively identify detailed tasks for the next iteration/phase; monitor short-term progress via daily stand-ups and burndowns and overall progress via a project burndown; and ensure a regular cadence of task delivery, customer feedback, and value generation.
  • 5% - Scope Management- Engage the appropriate stakeholders to quickly define the business target of the project; identify candidate technical scope and minimum marketable features; prioritize those based on value and risk; and then progressively elaborate and reprioritize as lessons are learned and needs become clearer. Throughout, ensure that suggested technical features fit within the business scope.
  • 5% - Requirements Governance- Lead the analysts and technical leads to progressively elaborate the requirements to the minimum sufficient detail required to allow development to begin. Ensure active business involvement in reviewing and refining the product as it is developed; that those refinements are incorporated into subsequent features; and that quality is built-in … not just tested for.
  • 5% - Issue Resolution - Use the defined defect / project issue tracking process that ensures team members can submit or review concerns easily.  Review, assign, update, communicate and escalate those issues as appropriate ensuring that resolved issues are available for future reference.
  • 5% - Risk Management- Work with both the IT team and the business to identify technical and business risks; develop mitigation and contingency plans; assign risk ownership; monitor and re-evaluate risks through the project; and implement mitigation plans rapidly and contingency plans as required.
  • 5% - Other – Volunteer for and accomplish Project Management team goals in order to enhance the project delivery capabilities of the entire team; self-determine individual goals to enhance personal capabilities; and other duties as assigned. Ability to motivate a team or individual to achieve desired outcomes without direct supervision required

Position Requirements:

Education: Bachelor’s degree in Business Administration, Health Care, IT or related business operations area. 

Licensure:  Project Management Institute, CAP (Certified Associate in Project Management) or PMP (Project Management Professional), Six Sigma Project Management, or similar certification, preferred.

Relevant Work Experience:  

Requires a minimum of 5 years of experience working as a project manager, an account executive, or in a MBHO operations area. Certification in project management and/or proven excellent project management results is preferred. Skilled in managed care operations or information systems; working knowledge of many operational areas, i.e. member eligibility, clinical, claims, customer service and quality management is preferred. 

  • Knowledge of Health Plans, Employer Groups and/or Medicaid/public sector behavioral health and human services managed care operations preferred. 
  • Must be highly organized, detail oriented, results oriented, self-starter with excellent oral and written communication skills; ability to develop and coordinate short and long-range planning activities; ability to analyze and document work flows Microsoft Project, PowerPoint, Excel, Access, Word, and Visio software knowledge and experiencerequired.
  • Moderate to extensive travel is required.

ABOUT THE POSITION

We are currently seeking a dynamic National Project Manager II to join our team in Cypress, CA.   With minimal oversight by supervisor, directs multiple small/mid-size projects or a phase of a large high priority project which requires considerable resources and high levels of functional integration, including client implementations, operational projects and client terminations. Responsible for all aspects of the project over the entire lifecycle, including but not limited to the entire scope and project objectives, assembling the project team, identifying appropriate resources needed, and developing schedule to ensure timely completion of project. Interfaces with all staff levels up to and including Snr VP and areas affected by the project including but not limited to the Client, Sales, Account Management, Service Center Management, National IT, Business Operations, other operational teams, partners and vendors. Develops management reports and presents briefings to stakeholders.  Identifies and escalates issues within the project team. Ensures adherence to quality standards, reviews project deliverables, identifies and mitigates risks with the team and provides all stakeholders with weekly status updates.  Establishes effective working relationships with project team (internal and external) members up to VP level. Documents and reviews contract requirements with all stakeholders. Ensures the proposed program design is incorporated and that the team adheres to all company standards. 

Position Responsibilities:

  • 35% - Leadership - Provide strong leadership: push your teams forward with a commitment to the project's vision; a focus on business value; an inclination towards being proactive and taking the initiative; a sense of personal responsibility; and a willingness to both accept and enforce accountability.
  • 25% - Communication - Ensure appropriate formal and informal communication of project status to the project core team; supporting Operations staff; actively involved business partners, end users, and senior leadership - each at the appropriate level of detail and frequency.
  • 5% - Customer Focus - Actively seek the customers' perspective via frequent face-to-face contact and formal status reports; continually working to better understand the business space; striving for real business solutions not just to finish the project; and forging a partnership with the business.
  • 10% - Building and Maintaining the Schedule - Quickly develop a project roadmap that captures high-level milestones and key integration points based on scope; ensure buy-in from project stakeholders; front load high-value and high-risk activities as possible.  Exhibit ability to lead planning sessions to progressively identify detailed tasks for the next iteration/phase; monitor short-term progress via daily stand-ups and burndowns and overall progress via a project burndown; and ensure a regular cadence of task delivery, customer feedback, and value generation.
  • 5% - Scope Management- Engage the appropriate stakeholders to quickly define the business target of the project; identify candidate technical scope and minimum marketable features; prioritize those based on value and risk; and then progressively elaborate and reprioritize as lessons are learned and needs become clearer. Throughout, ensure that suggested technical features fit within the business scope.
  • 5% - Requirements Governance- Lead the analysts and technical leads to progressively elaborate the requirements to the minimum sufficient detail required to allow development to begin. Ensure active business involvement in reviewing and refining the product as it is developed; that those refinements are incorporated into subsequent features; and that quality is built-in … not just tested for.
  • 5% - Issue Resolution - Use the defined defect / project issue tracking process that ensures team members can submit or review concerns easily.  Review, assign, update, communicate and escalate those issues as appropriate ensuring that resolved issues are available for future reference.
  • 5% - Risk Management- Work with both the IT team and the business to identify technical and business risks; develop mitigation and contingency plans; assign risk ownership; monitor and re-evaluate risks through the project; and implement mitigation plans rapidly and contingency plans as required.
  • 5% - Other – Volunteer for and accomplish Project Management team goals in order to enhance the project delivery capabilities of the entire team; self-determine individual goals to enhance personal capabilities; and other duties as assigned. Ability to motivate a team or individual to achieve desired outcomes without direct supervision required

Position Requirements:

Education: Bachelor’s degree in Business Administration, Health Care, IT or related business operations area. 

Licensure:  Project Management Institute, CAP (Certified Associate in Project Management) or PMP (Project Management Professional), Six Sigma Project Management, or similar certification, preferred.

Relevant Work Experience:  

Requires a minimum of 5 years of experience working as a project manager, an account executive, or in a MBHO operations area. Certification in project management and/or proven excellent project management results is preferred. Skilled in managed care operations or information systems; working knowledge of many operational areas, i.e. member eligibility, clinical, claims, customer service and quality management is preferred. 

  • Knowledge of Health Plans, Employer Groups and/or Medicaid/public sector behavioral health and human services managed care operations preferred. 
  • Must be highly organized, detail oriented, results oriented, self-starter with excellent oral and written communication skills; ability to develop and coordinate short and long-range planning activities; ability to analyze and document work flows Microsoft Project, PowerPoint, Excel, Access, Word, and Visio software knowledge and experiencerequired.
  • Moderate to extensive travel is required.

Job ID: 52942

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