National Maintenance Manager

Salary depends on experience
Posted on 02/21/18
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 02/21/18

 Tilson is seeking a National Maintenance Manager, to lead its rapidly growingtelecommunications maintenance business. The successful candidate will lead, coach, and develop division staff in all aspects of running a successful maintenance business. Responsibilities:

  • Lead business development with new and existing telecommunications clients.  This includes increase of ticket volume in existing service markets as well as developing markets in current and future Tilson locations.
  • Coordinate and develop pricing strategies with local markets to ensure growth of maintenance volume.
  • Lead central dispatch team to receive and dispatch service tickets to local markets ensuring response times meet or exceed customer expectations and maximize technician productivity.
  • Develop and deploy internal and customer driven procedures for service technicians, inventory management, and billing.
  • Mentor technician service teams, in coordination with local market managers, to drive service excellence consistent across national footprint. 

Qualifications:

  • Substantial team leadership experience and strong interest in developing leaders.
  • Minimum of 5 years’ experience in related field, and a strong understanding service deployment and leading a dispatch center.
  • Substantial experience in telecommunications maintenance with strong understanding of maintenance procedures.  Ability to price service offerings and drive delivery at profitable levels. 
  • Four-yeardegreerequired, MBA preferred.
  • Total comfort with office automation- Tilson has a modern, paperless, cloud based system environment, and comfort learning and using systems are a must.
  • Substantial experience leading and managing in life safety environment.
  • 5 years’ minimum experience with P&L responsibility and comfort with reading financial statements, including a basic understanding of accrual accounting, and work in process (WIP) calculation.
  • Strong writing and communication skills.

A successful candidate will first and foremost be a leader, coaching and mentoring the central dispatch team, local managers and local service teams, setting the standard of excellence across the program.  

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