National Account Manager


Rochester, NY

Industry: Manufacturing


5 - 7 years

Posted 45 days ago

Job Description

The National Account Manager is responsible for achieving revenue and gross profit goals, prospecting and expanding the customer base within your territory. ConvergeOne is a leading independent integrator of best-in-class business communications solutions and through major growth we've increased our reach to being a Cisco worldwide partner and as one of the largest Avaya and ININ partners in the US we have great capability to evolve customers from one solution to another. Also expanding C1's portfolio with complimentary offers from VMware, Dell, HP, IBM, Microsoft and EMC.

Essential Functions

  • Provides sales "team lead" consultation, related to design, support, and management of customer activity involving but not limited to the collaboration (UC & Contact Center), enterprise networking, data solutions and security products and services
  • Establishes, maintains, and develops business with customers and potential customers to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and services
  • Analyzes customer/competition situations, customer's business issues and interests, and generate a strategy that will achieve business objectives
  • Develops a Business Plan for area of responsibility that is consistent with short-range and long-range company objectives
  • Ensures strong, effective market share of the products and services by providing direction and information on the products and related services. Develops and maintains technical competency in all products offered including all solutions from represented manufactures as well as professional services supplied by ConvergeOne
  • Makes telephone calls and presentations to customers and potential customers, consistently adding new prospects and clients
  • Expedites the resolution of customer problems/complaints
  • Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales techniques and sales knowledge
  • Provides oversight to sales support, marketing, services, purchasing/inventory to help reach company objectives
  • Keeps advised on company policies, procedures, and objectives, clarifying them with Supervisor when and if questions arise, and is always prepared to accurately discuss these policies to our customers
  • Maintains a sales forecasting capability and an active reporting procedure in accordance with company needs. Including working with CRM tool for contacts, activity, quoting and solution build

Additional Specific Duties and Responsibilities

Required Qualifications

  • Strong knowledge in communications, collaboration and data technology with specific experience selling Cisco's product line
  • Knowledge of selling professional services and managed services is preferred
  • Knowledge of software as a service, cloud, premise and hybrid solution is preferred
  • Five or more years of direct selling experience is required
  • 4-year college degree in Business or equivalent in experience
  • Ability to call on and work directly with C level executives in mid to large size businesses
  • Strong presentation, verbal and communication skills are essential
  • Demonstrated sales ability and technical aptitude is required
  • Knowledge and track record of territory development including new business accounts
  • Proficient with Microsoft Word, Excel, Outlook is preferred
  • Previous experience working in the technology industry is required
  • #18-0266