MWS Support Software Engineer II

Quest Diagnostics   •  

Secaucus, NJ

Industry: Healthcare

  •  

5 - 7 years

Posted 177 days ago

This job is no longer available.

Reporting to the Director of L3 Middleware Support, the Software Engineer II
for MWS Support will be responsible for keeping all Middleware applications
running at optimal performance levels. This includes QDIB, QDRS, ONS, Impact,
and Cloverleaf.  They will be tasked with resolving support tickets, writing
shell scripts for automation, developing proactive monitoring solutions, and
working with our SDLC teams to understand new features and functionality before
they are released to our clients. This role will continually drive software
improvements and ensure seamless support of our customers. They will lead and/or
participate in problem triage calls as needed and escalate issues both
internally and externally when required. This role is responsible for the
support and troubleshooting of multiple enterprise wide systems.

JOB RESPONSIBILITIES:

Coordinating system Infrastructure and Application maintenance, upgrades,
and vulnerability management
Ensuring that Production, Dev, QA, and DR environments are available and
documented as needed
Managing access to our applications and tools
Escalating IT related issues with internal IT groups and Vendors.
Working with vendor, business, and Development to prioritize and coordinate
new projects
Triaging daily issues (24/7) between all IT, vendor and lab partners to keep
system operational
Supporting existing client interfaces to ensure connectivity
Building out of new Client interfaces on existing platforms
Responding to issues in accordance with established Standard Operating
Procedures and Service Level Agreements
Communicating proactively with our sales and business partners to assess
issues and provide periodic status updates
Performing incident analysis to identify scope of problems and escalate
recurring issues to management
Supporting Problem Management calls; provide technical skills to research
issues as required and participate on escalations and issue resolution teams to
address chronic, priority issues
Proactively monitoring alerts and resolving issues as required
Analyzing issues by performing root cause analysis; research and design
short-term and long-term solutions
Maintaining proficiency in application and product expertise and serve as an
internal consultant in multiple applications and functionalities
Keeping abreast of the new Quest Diagnostics technologies and organizational
impact
Demonstrating ability to communicate effectively with all levels, including
customers, technical personnel and management.
 
JOB REQUIREMENTS:

Education Preferred: 

BS/BA degree in Computer Science/Information Systems or related field, or
equivalent combination of education and work experience
 
Work Experience:

5-7 years’ experience in technical support and troubleshooting of multiple
systems including interface engines, J2EE applications and complex distributed
systems.
5-7 years’ Customer Service experience
Experience with ticketing systems such as Remedy or HP Service Manager
preferred
Experience with Java, Perl, TCL, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP,
SCAPM, Cloverleaf, JBOSS, Weblogic, and WebSphere preferred.

Other:

Application experience with MS Windows, MS Office, MS Lync, and MS
Outlook.
Excellent proficiency in problem solving and troubleshooting production
issues
Excellent interpersonal and communication skills
Excellent organizational, time management, customer service, prioritization
and multi-tasking skills
Overnight, Weekend, Holiday support on-call as required
Second Shift Hours – Slight change in shift hours may be required to provide
adequate overlap of support coverage
Competencies:  Learning on the Fly; Decision Quality; Priority Setting;
Customer Focus; Problem Solving; Informing; Technical Learning;
Functional/Technical Skills
Less than 25% Travel required for training and/or team meetings