Mobile Device Engineer in Chicago, IL

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Industry:

Legal & Accounting   •  

Less than 5 years

Posted 8 weeks ago

You will be responsible for operational support of and project initiatives involving the mobile device environment of Perkins Coie. You are a subject matter expert on all mobile device platforms supported by the firm including iOS and Android devices. In that role, the ideal candidate shall provide reliable, accurate, well-researched and defensible expert technical knowledge and positions to deploy newly approved devices and resolve issues. You will also have a strong understanding of mobile device security and procedures to advise and assist in the deployment process.

Primary Responsibilities:

  • Analyze, plan, test, and implement software on mobile devices
  • Actively pursue new technologies to improve effectiveness and efficiency of the mobile device management environment
  • Troubleshoot, respond, and resolve escalated incidents/service requests from Tier 2 and/or planned/unplanned outages
  • Provide troubleshooting training to the Support Analyst team
  • Interface with vendors to resolve hardware/software issue, garner information on future capabilities, and solicit recommendations on product enhancements and/or configurations
  • Monitor and analyze the mobile systems to ensure 100% uptime operational availability
  • Develop, maintain, and support operational documentation to include, but not limited to Standard Operations Procedures, requirements documents, back-up/contingency plans, architectural design documents and diagrams
  • Responsible for improving processes to ensure alignment between the business strategies and application technology roadmap
  • Work with Practice Groups to review business drivers, needs, and strategies to anticipate future business / technology needs.
  • Develop process and procedure to improve rollouts and adoption initiatives that pertain to mobile

Preferred Skills:

Excellent technical writing ability. Excellent communication skills. Well-developed analytical and problem-solving skills. Ability to focus on delivery of products and services on time. Strong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities. Able to receive and manipulate user requirements from all levels of the organization into complex technical architecture. Attention to detail.

Education & Experience:

Bachelor's degree Computer Science (or related). MobileIron, MobileIron Access, Strong expertise (3+ years) with mobile devices. Proven troubleshooting abilities. Expert working knowledge of firm supported devices i.e. Android, iOS. Experience/working knowledge of VLANS, DNS, Active Directory, GPO's, DHCP, TFTP, and PKI Certificates. Relevant IT certifications.