The candidate will be expected to provide support to the Windows Server environment, Microsoft Exchange Server and SQL server. Work with systems and network to ensure efficient and optimal operation of our computing environment. The candidate will also get involved in recommending and implementing corrective solutions. Must be customer service oriented with strong oral, verbal and written communication skills, and familiar with IT systems and software applications. Azure or AWS experience is desired.
Role and Responsibilities
- Assist senior engineers to develop solutionsAssist with the development and implementation of security controls and technologies to systemsManage security patches deployment to the systemsManage Windows servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through security controls and technologiesUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policies
Qualifications and Education Requirement:
- 5+ years of experience as a Desktop Support/ Network Support Tech. Must have or be able to pass ITIL Foundation certification test.Experience with Symantec Endpoint Protection or any other Endpoint protection technologyExperience with Veeam Backup and Replication or any other Backup technologyExperience with VMware 5.5 including VLAN and Enterprise Plus featuresExperience with Log Analyzer tools and Microsoft PowerShellPerforms troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.The candidate must be flexible, have Windows AD, workstation and server experience, great work ethic, solid common sense, and a passion for IT. Ability to identify and resolve problems in a timely manner as well as plan for future projects and network needs.
Any Other Special Requirements or Comments
Work with IT team to:
- Design and develop Business Continuity and Disaster Recovery Plans Manage Switches, Firewalls, Servers and networking devices Support Windows Server environments Manage and improve Data Backup procedures