Microsoft Service Manager & Engineer in Seattle, WA

$100K - $150K(Ladders Estimates)

UW Medicine   •  

Seattle, WA 98160

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 45 days ago

UW-IT has an outstanding full time opportunity for a Microsoft Service Manager and Engineer.

This position is responsible for managing the University's Managed Workstation (MWS) services and for being a Microsoft system engineer.

This position utilizes a combination of specialized knowledge of Microsoft technologies, service management, and administration methods to carry out its responsibilities. Service management responsibilities include: make decisions for staff and service prioritization; direct resources on service needs; devise and execute project and service improvement plans; communicate service status and issues to stakeholders, team members, and leadership; and establish practices, methods, procedures, policies, and work rules for the services. System engineer responsibilities include: manage Microsoft technology solutions; fulfill customer requests; contribute to design of new solutions based on customer needs and the complex UW ecosystem; and identify and analyze emerging Microsoft technologies for fit at the UW.


Bachelor's Degree in STEM, business/management, or related discipline

Minimum of four years' experience performing progressively more complex and responsible technical service management tasks

Demonstrated knowledge of Active Directory, Azure Active Directory, and PowerShell, with demonstrated understanding of technology and its application to organizations

Demonstrated soft skills, including tolerance for ambiguity, ability to earn the trust of stakeholders, ability to motivate team members, tenacious problem ownership, the ability to deliver bad news gracefully, and a dedication to customer advocacy

Demonstrated knowledge of the ITIL framework and experience working in an ITIL environment

Demonstrated knowledge of the software development lifecycle (SDLC)

Working knowledge of Agile or other project/product/development methodologies

Demonstrated ability to manage a diverse range of activities in a highly visible environment, exercising independent judgment in resolving issues

Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities with both technical and non-technical audiences

An effective team player who enjoys collaboration, partners with customers and coworkers to identify, evaluate and resolve complex or sensitive issues, problems, or service needs

Demonstrated ability to work with minimal supervision, either independently and as part of a team

Demonstrated focus on results by setting and achieving goals

Demonstrated ability to quickly learn and apply new methodologies, tools, etc.

Demonstrated success mentoring, coaching, delegating, and decision making with complex technical concepts and/or skills

Demonstrated excellent time management skills

Demonstrated continual professional development

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


Demonstrated knowledge of Azure Information Protection, Microsoft Identity Manager, event-based message queues, Azure AD application integration, Azure Log Analytics

ITIL Foundations certification

Dev/Ops practices familiarity

Experience with budget management

Experience with vendor/contract management

Deep understanding of project management methodologies (e.g. Kanban, Scrum, Agile, Waterfall) and related tools (e.g. JIRA, Trello, Asana),

Experience with content management tools (e.g. Confluence, G Suite, MS Office365, WordPress)

Familiarity with conferencing and collaboration tools (e.g. Slack, Zoom)

IT background with experience across the software development life cycle, and experience in all program/project phases: plan, initiate, elaborate, design, prototype, build, test, deploy, operate, measure, improve

Experience with technical projects in large, complex environments

Knowledge of IT accessibility issues for users with disabilities; familiarity with accessibility standards and best practices; experience testing for accessibility; and demonstrated ability to design content/applications with accessibility considerations

Experience working in Higher Education, preferably at a major research university

Valid Through: 2019-11-1