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Microsoft O365 Premier Support Engineer in Albany, NY

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compensation:

$80K - $100K*

specialty:

Technical Support

experience:

Less than 5 years

Job Description

Position Overview

As a Microsoft Premier Support Engineer, you will provide a world-class customer service experience to Fortune 100 Office 365 customers. You will be first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution.


This will include talking the customer through account set up, to troubleshooting and resolving all technical issues. You and your teammates will redefine "customer satisfaction" to mean that the customer is "blown away" as you resolve the issue on the first call. In this role, you will provide your insight and execution to drive the optimal customer experience by phone call, email and remote assistance.


Key Responsibilities

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Valid through: 2020-4-8

About Zones Incorporated

Total Jobs:
67
Total Experts:
16
Average Pay:
$131,562
Total value of jobs:
$16,840,000
% Masters:
16%
Learn More About Zones Incorporated
* Ladders Estimates