Microsoft Dynamics CRM Infrastructure System Administrator

Confidential Company  •  Longueuil, QC

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 08/10/17 by Davang Patel
Longueuil, QC
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 08/10/17 by Davang Patel


Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment.

Essential Job Functions

  • Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
  • Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
  • Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
  • Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
  • Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
  • Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Basic Qualifications

  • Must have skill to be considered for this role:
    • Bilingual, English and French
    • Be available for on-call, shift, weekend and evening work
    • Ability to obtain an elevated security clearance CG/ITAR
    • 5+ years Microsoft Dynamics CRM 2013+
    • 3+ years of SharePointexperience
    • 3+ years of DBA experience (SQL Server)
    • Leading small team, client facing skills, presentation skills and writing skills
    • 4- 6years’ experience with CRM on the infrastructure side
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in computer science, or related field preferred
  • Four or more years of experience with computer systems or networking
  • Experienceworking with computer hardware for installation and upgrades
  • Experienceworking with software installation/upgrading procedures
  • Experienceworking with file and system maintenance procedures

Other Qualifications

  • Good organization skills to balance and prioritize work, and multitask
  • Good analytical and problem solving skills to troubleshoot systems problems
  • Good communication skills to communicate with support personnel, customers, and managers
  • Ability to work independently and as part of a team

Work Environment

  • Office environment
  • May require on-call, shift, weekend and evening work


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