Lynxnet, an Akima Company, is an agile and innovative government contractor focused on delivering the very best value to every customer. We are also a military-friendly employer, supporting critical initiatives in rapid prototyping and fabrication, program support services, and technical support services across the Department of Defense, Homeland Security and federal civilian agencies. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company's profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.
- The candidate will configure, maintain, patch and update all non-VMware physical servers in the CERC inventory list (no more than 15 physical servers). Respond to server down situations within 1 work-hour and resolve the situation within 2 work-hours or escalate to federal staff. Respond to all other issues within 2 on-duty hours; either resolve the issue within 10 work-hours or escalate to the Task Manager.
VMware Server Cluster
- The candidate will maintain, update, patch, monitor, and configures all VMware Server Cluster hosts (no more than 75 VMs on 10 servers); monitor and configure resource settings on all hosts; create and maintain standard images for deployment to hosts (no more than 6 images); perform software updates (no more than 2 per month). Respond to issues within 2 on-duty hours; either resolves the issue within 8 work-hours or escalates to the Task Manager.
- The candidate will support and troubleshoot all Center networked and non-networked storage devices (no more than 15 storage devices, no more than 950TB of active storage); apply patches and updates as required; ensure units stay at no more than 90% of capacity. Perform performance monitoring, firmware updates, and volume creation (no more than 2 updates per month and no more than 4 volume creation requests per month). Set quotas and disc allocations as requested, implement requested access rules (no more than 20 requests per month). Respond to storage issues within 1 on-duty hour; either resolves the issue within 8 work-hours or escalates to the Task Manager.
Backups and Data Protection
- The candidate will perform daily file system backups; perform daily monitoring on backup processes; provide troubleshooting support of installed backup software solution; ensure performance and execute monthly tests of continuous backup and data restore capabilities. Configure and maintain tape backup architecture; test data restores monthly according to published test protocols; ensure backup snapshots are functioning properly. Perform backup restores as requested via the request ticketing system (no more than 15 per month). Respond to backup and restore issues within 2 on-duty hours; either resolves the issue within 8 work-hours or escalates to the Task Manager.
- The candidate will backup meeting support administrator. Provide meeting support for no more than 20 meetings and 50 meeting-hours per year held at the CERC during normal business hours. Support must be requested by the appropriate PI via the help request system at least 4 work-hours in advance of the meeting. Support includes set-up and support for remote presentation software and hardware, teleconferences, guest wireless access, and having support personnel on-call for issues 30 minutes before and during the meeting. Meetings may be multi-day events.
- The candidate will evaluate all application and systems logs at least weekly and log any errors found in the logs in the issue tracking system. Respond to issues within 2 on-duty hours; either resolve the issue within 8 work-hours or escalate to the Task Manager.
Active Directory Management
- The candidate shall be available during coverage hours to manage the CERC Organization Unit (OU) objects, perform group policy object creation and management, and manage and update Active Directory user accounts (UAM) and Distribution groups (DGM).
- The candidate will adhere to computer operation's documentation standards, including project/task capture and assessment, Project Pages, and Systems wiki pages; generate designated reports and special requests; document all technical configuration and standard operating procedure (SOP) alterations as changes occur and share with team members using Confluence.
- The candidate shall adhere to USGS (https://www2.usgs.gov/usgs-manual/handbook/hb/408-2-h.html) and CERC IT Property Management Policies. Coordinate all IT property transfers between cognizant employees/users with the IT Operations Lead. Store all IT items in the custody of the Computer Operations Team in the designated area located in room 1107. Ensure that short-term/temporary loans of IT equipment are documented by use of a sign-out log.
The candidate shall adhere to all CERC office safety requirements, including but not limited to:
- Electrical & network/computer cords are secured to avoid tripping hazard.
- No extension cords plugged into another extension cord (daisy chains).
- Nothing stacked up high that would interfere with the fire sprinkler system if activated.
- Broken electronic items (keyboards, mice, etc.) must go to the appropriate recycling location in the ETC building.
- Recycle all unnecessary packaging materials including boxes, packing peanuts, bubble
- wrap, etc. as soon as possible.
- Most work is sedentary. Occasional stooping, reaching, stretching and lifting of moderately heavy items such as plotters, printers and other equipment (occasionally exceeding 50 pounds) may be required. The work requires extended periods of concentration.
- 25% travel is required.
- Ability to apply systems analysis and design skills in an area such as a record keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g. processing a limited problem in a scientific project.
- Competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area.
- Ability to determine and resolve data processing problems and coordinate the work with program, users, etc.
- Ability to orient user personnel on new or changed procedures and conduct special projects such as data element and code standardization throughout a broad system.
- Experience in researching routine user problems and solve them by modifying the existing system when the solutions follow clear precedents
- Knowledgeable on computer and network security policies and industry best practices
- Experience with incident tracking or ticketing software.
- Demonstrated PC maintenance, software and troubleshooting skills.
- Professional certifications such as VCP, Network+, IBM System Storage and Storage Networking, etc. are preferred.
- Experience with NetApp and CommVault preferred.
- 3 - 5 years of experience working with computer hardware and software in a business environment.