Mgr, Technical Support in Lake Mary, FL

Veritas

Lake Mary, FL 32746
7w ago
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specialty:

Technical Support, Technology Management

experience:

8 - 10 years

Job Description

Mgr Technical Support

DUTIES:


  • Managing and developing a high performing team.
  • Create a framework for continuous processes improvement.
  • Represent the team in various cross-functional activities.
  • Deliver on objectives.
  • Set objectives for the team.
  • Understanding customer expectations to drive CSAT improvements.
  • Manage personnel in a matrix environment
  • Manage Global service deliver in a matrix environment

SKILLS:


  • 8 years of professional experience in customer support, in a high tech environment.
  • 5 years of experience managing support and services teams.
  • Experience managing in a matrix enviornment
  • Experience managing global teams.
  • Experience managing for quality service and continual improvement.
  • Experience with appliance-based hardware service and support, enterprise software, consumer software or database software.
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Valid through: 2020-2-18

About Veritas

Total Jobs:
42
Total Experts:
13
Average Pay:
$128,461
Total value of jobs:
$5,010,000
% Masters:
24%
* Ladders Estimates