11 - 15 years
Posted 58 days ago
Purpose of the Mgr. Sr., Network Management Systems Position: Provide management and oversight and technical guidance, direction plans, organizes, assigns, and evaluates the work of team members involved in the operation, administration and maintenance of computer application software and hardware, computer operations, computer networksupport, and intranet/internet.
Essential Duties of Position: Responsible for hiring, leading, developing and managing the performance by those reporting to this position, establishes and communicates clear performance expectations, and makes recommendations for salary increases. Sets the tone for continuing training requirements of key individuals to ensure that the team is prepared to take full advantage of key advances in the technologies used by the company to improve and add new services for our customers. Provide timely annual performance reviews to all direct reports, and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions, demotions, transfers or disciplinary actions up to and including termination. Maintains union free workforce through effective communication and regular feedback to employees regarding their performance against expectations, and use of effective performance recognition of groups involved.
Support Contracts: 10%
Life Cycle Management: 10%
Knowledge, Skills and Abilities:
Years of Experience required fot the Mgr. Sr., Network Management Systems position:
Physical Requirements: Office position: Ability to perform sedentary work. Physical effort may include stooping, kneeling, touching, feeling, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing and repetitive motions. Clarity of vision to see near, mid-range and color. Ability to lift and carry up to 25 pounds. Must be able to distinguish colors readily to properly determine cable color codes. Occasionally works in an environment subject to noise generated by fans.Occasionally works in an environment whose temperature is maintained at 60 degrees Fahrenheit. Occasional travelrequired.
Working Conditions: This is a working “technical” managerial position. Work will include hands-on operations support and/or technical assistance. Work is multi-task with overlapping deadlines in an environment of ever-changing technology and workforce development; can be mentally and emotionally stressful, requiring extended hours of concentration and interaction with emotionally charged issues, contractors and customers (internally and externally). Must be able and willing to work flexible hours. Able to work remotely leveraging laptop computer, smart-phone, and teleconference technologies. Must be able to deal with after hour calls and 24/7 network issues. Flexible schedule with shift work required.
GCI and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.
Special Conditions: Required to participate in a rotational schedule working at the TAC; responsibility will include management and training of junior technicians; troubleshooting complex customer issues using any and all required skills to perform the necessary duties; and consulting with employees, other departments, and/or management to determine root cause of an incident, outage or failure of services and corrective actions.
Background /Security Conditions: Based on the position’s business needs, background and security checks are subject to Level 2 background checks that may include but are not limited to: review of an individual’s criminal history; credit check; review of DMV records; a pre-employment drug/alcohol test and participation in a random drug/alcohol testing program. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA).
Driving Requirements (if applicable): Must possess and maintain a valid driver’s license, proof of insurance and a satisfactory driving record.
GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.