Mgr Optimization & Support

Childrens Healthcare of Atlanta   •  

Atlanta, GA

5 - 7 years

Posted 242 days ago

This job is no longer available.


Children's Healthcare of Atlanta is hiring a Manager, Optimization & Support to join our permanent team! The Mgr, Optimization & Support will be on our Business Partnering - Epic Ambulatory/Connect Team and ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


  • Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience 


  • No professional certifications required


  • 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
  • Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
  • Experience with generally known hospital and/or business software systems and management tools
  • Experience in data or system governance and integration practices


  • NA


  • Advanced oral and written communication skills for executive communications, proposals, and project reporting
  • Expert knowledge of the business or clinical content of systems
  • Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
  • Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels


  1. Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships. 
  2. Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
  3. Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
  4. Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives. 
  5. Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
  6. Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
  7. Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
  8. Maintains personal professional development.
  9. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  10. Mentor team members to encourage personal and professional growth.
  11. Encourage ongoing skill development by providing opportunities for continued education.

Requisition #:  24042