SUMMARY OF DUTIES
The Manager of the National Communications Center (NCC) is responsible for the management, planning and administrative oversight of all operations of the Amtrak Police Department’s NCC to include management of all Sergeants, Communications Officers and administrative support personnel. The Manager of the NCC is responsible for the management and development of all NCC-based technical, computer and communications systems and equipment. Responsibilities include the planning, organization, and control of communication activities such as radios, telephones, call taking, and computer-aided or other dispatch services. The Manager of the NCC must develop and implement long and short range goals and objectives, and establish policies and methods for effective, efficient emergency communications.
• Oversees the overall operations and activities of the National Communications Center and the coordination of information with other Amtrak communications operation centers (e.g., CNOC, PSCC, and CTEC)
• Plans, prioritizes assigns, reviews, coordinates and manages through shift supervisors the day-to-day activities of the NCC, including responsibility for the operation and effective functioning of the NCC, sets schedules and provides adequate staffing for the NCC operation. Establishes schedules and methods for providing dispatch services, identifies resource needs, reviews needs and allocates resources accordingly
• Ensures recording of all phone and radio traffic with the NCC, retains recordings for the corporation and department, copies the recordings for departmental staff, other internal/external agencies as necessary
• Oversees and participates in updating all training guides and manuals relative to the NCC
• Ensures all NCC personnel meet all training requirements to include APCO certification
• Develops/implements training () to advance and refresh the knowledge and skills of assigned communications support staff
• Oversees monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, CCTV, telephone system, radio system, works with field commanders and outside agencies to ensure systems are working properly
• Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures, monitors work activities to ensure compliance with established policies
• Oversees, maintains, and updates a variety of dispatch records as required, maintains current radio licensing for the department, and ensures licenses are in compliance with Federal Communications Commission (FCC) regulations. Maintains proper documentation for all MOU's with allied agencies;
• Manages the human resources functions within the Unit, including but not limited to, hiring, selection, work activity assignment, projects and programs, professional development, personnel complaint investigation, discipline, recognition, grievance adjudication, labor contract administration, and performance review
• Prepares a variety of analytical and statistical reports and correspondence on operations and activities
• Recommends the purchase of supplies and equipment for the NCC. Coordinates repairs to equipment with outside agencies, requisitions supplies and materials as necessary
• Attends and participates in professional group meetings, maintains awareness of new trends and developments in the field of law enforcement dispatching, incorporates new developments as appropriate into programs
- Oversees the operation of the police department’s Computer Aided Dispatch (CAD) to ensure accurate and timely data entry, appropriate updating, and complete and accurate reporting of crime information (e.g., NCIC stolen property file) wanted/missing persons/vehicles;
- Manages programs such as TXT-A-Tip, License Plate Reader, ASAP system, CCTV and various alarm system.
- Other duties as assigned.
- Experience in managing a moderate to large police/ public safety communication center functions
- Experience in public safety communication center policy development.
• Knowledge of computer aided dispatch procedures, FCC regulations, NCIC requirements, managing communications room operations
• Knowledge of principles, methods and techniques of communication system, computer aided dispatch (CAD), NCIC, CCTV activities, emergency response practices and terminology; impartially exercise management authority; manage multi-shift, continuous operations; analyze data to prepare reports and maintain records; interpret, apply and explain rules, regulations, policies and procedures
• Demonstrated professional practice related to the position summary;
• Skill in recognizing problems, troubleshooting to avoid encountering problems, initiating action to gather relevant information, and documenting and evaluating the effectiveness of implemented solutions
• Skill in effectively disseminating communications, through both written and oral reports, to a variety of internal and external audiences
• Skill in examining records, files, equipment, and facilities to detect and prevent or correct deficiencies and recommend improvements
• Skill in establishing and maintaining accurate manual and automated logs, files, and records as well as policies, procedures, and work schedules and controls and in coordinating work activities internal and external personnel and units
• Skill in applying one’s knowledge of communications equipment and technology, communications policies and procedures, police records management, and police supervision and management and in managing police communications
PREFERRED WORK EXPERIENCE:
- Baccalaureate degree from an accredited college or university with coursework in criminal justice, police science, communications, public or business administration, and/or related fields, or equivalent work related experience.
- Graduate of APCO Public Safety Telecommunications course (PST)
- Graduate of APCO Communications Center Supervisor course (CCS)
- Graduate of APCO Registered Public Safety Leader Program (RPL)
- Graduate of APCO Certified Public Safety Executive Program (CPL)
- Experience as a public safety telecommunications instructor.
Baccalaureate degree from an accredited college or university with coursework in criminal justice, police science, communications, public or business administration, and/or related fields, or equivalent work related experience
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills