Mgr II, Bus Dev / Serv Ops

Baxter International   •  

Eden Prairie, MN

Less than 5 years

Posted 215 days ago

This job is no longer available.

Req #:180009U5_en

Description

The Service Center Manager II is responsible for business development, operation, and overall results of their assigned service center.  This can include A-SEG Corporate locations, multiple service centers, and/or a community based service center.  
 

  1. Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement.
  2. Supervise, coach, train and develop service center employees in all operations, products, services, cross selling of all products and services, loan functions and attainment of individual goals.
  3. Create and manage the branch business plans for multiple service centers and/or community involvement.
  4. Responsible for resolving member concerns related to credit union matters.
  5. Maintain a positive sales and service environment through education, training, reward, recognition and accountability.
  6. Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketingcampaigns.
  7. Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.
  8. Oversee branch security, audit integrity and risk management.
  9. Responsible for managing relationship with sponsor management team (if applicable) to ensure support and positive credit union positioning.
  10. Provide direction and coordination for high levels of communication and teamwork withother branches and departments to support the overall goals of the credit union.
  11. Successfully complete all required registrations and certifications as needed.
  12. Coordinate strategy with the Regional Director to incorporate best business practices across the branch network.
  13. Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint.


Qualifications

 

  • Three or more years of management experience in a financial institution or retailsales.
  • College degreepreferred
  • Strong sales skills, organizational ability and excellent written and verbal communications skills required
  • Must be an energetic, self motivated leader with outstanding initiative to network and develop relationships with management and/or in the community
  • Excellent detail orientation, time management, and follow-up skills required for working in a fast paced environment
  • Excellent PC skills, and use of Microsoft office products, i.e. Word, Excel, and PowerPoint
  • Proven Leadership ability to achieve results in a goal oriented environment
  • Must be a person of high integrity who is dependable and professional at all times