Mgr I, Implementation - Major Accounts Services

ADP (Automatic Data Processing)   •  

Augusta, GA

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 153 days ago

This job is no longer available.

RESPONSIBILITIES:

  • Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
  • Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
  • Function as a consultant and business partner to other groups within ADP
  • Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
  • Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
  • Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
  • Manage escalated issues and provide direction.
  • Collaborate with peers to establish best practices
  • Analyze team statistics and prepare reports for the Director
  • Evaluate associates on performance and complete annual performance appraisals.
  • Work in collaboration with associate to establish Individual Development Plans.
  • Develop and administer corrective action and performance improvement plans.
  • Hire/Fire authority in conjunction with Human Resources.
  • May have budgetary responsibility.
  • May have oversight of Workforce Management to include scheduling, and succession planning.
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

QUALIFICATIONS REQUIRED:

  • Bachelor’s degree
  • At least 5 years of experience
  • At least 3 years of people leadership experience

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:

  • MBA or advanced degree
  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • Ability to work and thrive in a team environment, focused on achieving results
  • Ability to maintain cooperative working relationships with all levels of management
  • Ability to assess team members’ performance and provide motivational support
  • Ability to work both independently and as part of a team
  • Strong client relationship building skills
  • Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Proficient using Microsoft Office
  • CPP or FPC certification
  • Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
  • Prior leadership training

Req Number: 151105