Under administrative direction, oversees claims managerial staff in the investigation of personal and commercial lineclaims. Coordinates and directs the implementation of claims policy. Advises claims division on all matters relating to claims operations. In-depth knowledge of established Company policies and procedures and claims operations, and the ability to apply such knowledge in an administrative capacity. Communication skill to effectively and professionally correspond with all levels of personnel, regulatory authorities and vendors, as well as offering technical and administrative guidance and education training to staff. Able to analyze, evaluate and direct the investigation and resolution of complex coverage issues. Able to motivate, monitor and develop subordinates to maintain a knowledgeable and highly-qualified claims staff. Requires the constant exercise of independent judgment with respect to personnel and claims issues which may have a very significant impact on the Company in areas such as costs, consumer loyalty, employee relations and legal complications.
The ideal candidate will have a deep understanding of New Jersey and New York law, including all phases of litigation. They will also have demonstrated levels of success engaging and leading teams within the given market.
Worker characteristics are normally acquired through completion of an undergraduate 4-year program as well as a minimum of 10 years of experience including coverage verification experience, and 7 - 10 years in a managerial capacity; or equivalent combination of education and experience.