Mgr, DevOps

Salary depends on experience
Posted on 07/16/18
8 - 10 years experience
Telecommunications
Salary depends on experience
Posted on 07/16/18

Essential Duties of Position:

Systems Delivery: Responsible for ensuring and maintaining the highest levels of availability and performance of applications that are vendor supported and in-house developed which deliver services to the company’s customer’s and support departments. Works with multiple internal business units/groups to prioritize and implement enhancements and major projects and support continuous incident management for problems submitted by customers.

• Overall configuration, administration, security and performance of 3rd party and/or in-house developed applications and system integrations

• Delivery and support for all systems and applications to include:

· Maximizing Uptime, Availability and Functionality

· Processing of Trouble Tickets and End-user support requests

· Upgrades, Patches and Releases

· Producing system enhancements

• Adherence by team to all IT Service Assurance policies, processes and controls including Quality Control, Change Management, Release Management, Risk Management and Problem management.

• Vendor Management including contract performance and incident management.

• Develop and maintain contingency and reliability plans.

• Staffing selection, supervision, and development evaluation

• Budgetary planning and monitoring

• Resource management for maintenance, enhancement, and project activities

Strategy and Vision: Works with IT Management to implement the business strategy and vision for the applications within the company’s enterprise environment.

• Maintain application upgrade path and schedule

• Understand vendor future product roadmap and applicability to GCI’s strategy

• Manage vendor contract and license compliance

• Collaborate with peers to develop technology roadmaps

Job Qualifications:

Knowledge, Skills and Abilities:

• Operations Management:

· Must be technically astute, highly organized and have a reputation for meeting deadlines and budget commitments. Familiar with the related communications, reporting, and tracking tools.

· Ability to use business knowledge, sound judgment and resourcefulness to adapt existing policies and practices.

· Must be able to reconcile divergent demands by multiple parties.

· Highly familiar with the telecommunications industry preferred.

· Demonstrated in-depth knowledge of IT industry best practices such as ITIL.

· Exceptional ability in discerning and resolving the root cause of problems in complex environments.

· Ability to plan, manage and oversee the execution of service development and operations work using modern agile methodologies such as Kanban or Scrum.

· Manage applications performance to defined SLA’s (Service Level Agreements), ITIL (Information Technology Infrastructure Library) best practices, and SOX (Sarbanes-Oxley) controls to support business goals.

· Build and maintain excellent relationships on multiple levels across the lines of business to ensure customer satisfaction and accurate knowledge regarding performance of applications in the environment.

· Accountable for system configuration and/or development of enhancements, including assisting with evaluating and/or preparing requirements, business cases, specifications, designs, time, staff, and cost estimates.

· Accountable for all aspects of testing and promoting to production both vendor and developed integration changes, enhancements, releases and other related system components.

· Responsible for monitoring and interface to other teams that maintain overall environment associated with application. (I.e. DB, middleware, platform etc.)

· Provide technical guidance and recommendations to staff.

• Business Partner Management:

· Responsible for understanding/monitoring the contract with the vendor regarding performance and leverage that understanding to GCI’s benefit.

· Maintain broad knowledge of software industry segment.

• Project Management:

· Demonstrated understanding of project management fundamentals including: project planning, resource management, risk mitigation, issues management, business impact management, platform and environment management, and security and quality assurance.

· Manage multiple small to medium projects related to daily operations and business development.

• Technical Competencies:

· Must be capable of managing complex business applications in an enterprise IT organization.

· Must be able to prioritize multiple work streams and resources effectively.

· In-depth knowledge (preferred) of enterprise wide systems.

· Knowledge of and experience using agile methodologies such as Kanban and Scrum.

· Knowledge of the concepts of Site Reliability Engineering or related or complementary operational engineering practices.

· Knowledge of IT industry best practices such as SDLC and ITIL and how to leverage those in a complementary way with devops practices and agile work management.

· Knowledge of Continuous Integration and Continuous Delivery concepts and practices.

· Ability to discern and resolve the root cause of problems in complex environments.

· Ability to analyze impacts of changes on systems and taking the necessary steps to ensure successful implementation.

· Ability to test and document bug fixes and enhancements to software systems.

· Ability to break down a large problem into discreet tasks and delegate.

• People and Self-Management:

· Provide broad guidelines to staff to create opportunities for staff development and encourage staff to propose solutions to problems.

· Hold self and others accountable for results.

· Conduct employee performance evaluations.

· Ensure professional and interpersonal skills development for staff.

· Act decisively and with fairness when dealing with problem subordinates.

· Build and maintain effective working relationships with leadership, peers, internal and external customers, vendors and user group communities.

· Self-directed, take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.

· Must possess excellent verbal and written communication skills.

· Ability to handle multiple assignments and meet deadlines.

· Demonstrate strong leadership capabilities (e.g., consensus building, conflict resolution, goal setting, planning, and development).

· Adaptable to a consistently changing set of business priorities and set leadership tone for adaptability.

• Must have a minimum of seven (7) years’ of IT experience within a production support environment, of which to include; two (2) or more years of supervisor/management/leadership experience.

• High school diploma or equivalent required.

• Bachelor’s degree in Information Technology/Systems or related technical field is required.

• Or, a combination of relevant experience and/or education sufficient to perform the duties of the job may be substituted for the degree on a year for year basis.

• Higher level education may contribute toward professional experience on a year for year basis.

• Certifications: Industry specific certifications are highly valued and can contribute toward education.

o Certifications of Note:

§ CSDA or CSDP

§ ICAgile – CSPO, CSM

§ SAFe Scaled Agilist

§ Similar/equivalent agile certifications such as those from PMI, Scrum Alliance, Scrum.org

18000236

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