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Member Experience Manager in Boston, MA



$80K - $100K*


Operations Management


Less than 5 years

Job Description


The Member Experience Manager is responsible for supporting the member relationship throughout the membership life cycle. Responsibilities include managing the membership life cycle; supporting the Schwartz Rounds program; and oversight of invoicing process. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

Member Experience Services

  • Provides ongoing, front-facing support for Schwartz Center members and prospects, from initial inquiry, onboarding and throughout the member life cycle.
  • Responds to new member inquiries and provides follow-up and logs communication activity.
  • Develops positive relationships and provides ongoing support for Schwartz Center prospects and members.
  • Distributes welcome and star
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Valid through: 2020-4-3

About Massachusetts General Hospital

Massachusetts General Hospital (Mass General or MGH) is the original and largest teaching hospital of Harvard Medical School and a biomedical research facility located in the West End neighborhood of Boston, Massachusetts. It is the third oldest general hospital in the United States and the oldest and largest hospital in New England with 950 beds. With Brigham and Womens Hospital, it is one of the two founding members of Partners HealthCare, the largest healthcare provider in Massachusetts. Massachusetts General Hospital conducts the largest hospital-based research program in the world, with an annual research budget of more than $750 million. It is currently ranked as the #3 hospital in the United States by U.S. News & World Report. Founded in 1811, the original hospital was designed by the famous American architect Charles Bulfinch. It is the third-oldest general hospital in the United States; only Pennsylvania Hospital (1751) and NewYork–Presbyterian Hospitals predecessor New York Hospital (1771) are older. John Warren, Professor of Anatomy and Surgery at Harvard Medical School, spearheaded the move of the medical school to Boston. Warrens son, John Collins Warren, a graduate of the University of Edinburgh Medical School, along with James Jackson, led the efforts to start the Massachusetts General Hospital, which was initially proposed in 1810 by Rev. John Bartlett, the Chaplain of the Almshouse in Boston. Because all those who had sufficient money were cared for at home, Massachusetts General Hospital, like most hospitals that were founded in the 19th century, was intended to care for the poor. During the mid-to-late 19th century, Harvard Medical School was located adjacent to Massachusetts General Hospital. The first American hospital social workers were based in the hospital.
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