Fiscal Management 2.1 Manages to meet fiscal targets. 2.2 Participates in financial forecasting and planning along with other members of the management team. 2.3 Develops and presents comprehensive analysis for financial and program recommendations. 2.4 Communicates the rationale for financial decisions, ensuring a high level of understanding among staff and clinicians. 2.5 Evaluates for potential cost-effective change and manages the implementation of approved changes. 2.6 Ensures staff compliance with financial decisions and monitors physician as appropriate. 3.0 Human Resource Management 3.1 Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking. 3.2 Ensures that staff understand their roles in accomplishing GHS, Team/Division, and AOR objectives. Establishes expectations for performance and holds individuals responsible for achieving them. 3.3 In collaboration with Director and HR, ensures the efficacy of systems/processes to recruit, retain, and develop a high performance team. 3.4 Ensures staff productivity by maximizing efficiency and workflow patterns as well as monitoring and controlling turnover. 3.5 Implements and actively supports the integration of change and conflict management. 3.6 Creates a workplace climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce. 4.0 Excellence in Service <u>and Clinical Quality</u> 4.1 Ensures the implementation of service standards to meet patient and other customer definitions of excellence. 4.2 Identifies and analyzes trends in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. 4.3 Models and ensures that staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers. 4.4 Ensures confidentiality of patient, staff, and appropriate management data and delivers immediate and certain consequences when confidentiality is compromised. 5.0 Organizational Leadership 5.1 Promotes GHS to all constituencies by interpreting and communicating GHS? mission and values, and acting as a loyal and informed spokesperson. 5.2 Identifies opportunities and effectively manages collaboration with other departments and staff. 5.3 In the spirit of collaboration, promotes the visibility of staff throughout the organization. 5.4 Provides a positive learning environment collaborating with academic programs, while ensuring patient safety. 5.5 Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.
Key Interfaces The Manager interacts primarily with the following externalinterfaces:
The Manager interacts secondarily with the following externalinterfaces:
- Educational and Regulatory Organizations
- Charitable Organizations
- General Public
- Non-GLHS clinicians, hospitals, and facilities
The Manager interacts primarily with the following internalinterfaces:
- AOR Staff
- Other Team and Functional Managers
The Manager interacts secondarily with the following internalinterfaces:
- Other System Staff
- Other Functional Directors and Managers
Decision Making Authority & Responsibility
The Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System’s mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.
The Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory limits. The Manager oversees the enforcement of policy, as well as makes recommendations for changes to AOR staff and leadership. The Manager coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR.
The Manager represents Gundersen Lutheran Health System and their AOR within the System and in the external community.
Scope of the Job Age Specific Population Served: Nonage Specific (N/A)
OSHA Category Category II - Some (but not all) employees in this job title may have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials, usually by location or specific departments.
Position Qualifications Education and Learning: Required Bachelor's degree in a related field
Desired Bachelor's degree in a related field Work Experience: Required 5-7 years of prior managerial experience. Desired 1 year of experience in management in a health care environment/medical research facility. Skills and Knowledge: Ability to or Knowledge of... Required Organization organizational skills
Reasoning/Decision Making demonstrate strong critical thinking and decision-making skills
Communication written and oral communication skills
understand written and oral instructions
demonstrate effective customer service to internal and external customers
Mathematics compute, analyze, and interpret numerical data for reporting purposes.