Medical Information Specialist

Less than 5 years experience  •  Biotech/Pharma

Salary depends on experience
Posted on 09/29/17
Mississauga, ON
Less than 5 years experience
Salary depends on experience
Posted on 09/29/17



McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


Job Summary:

The Medical Information Specialist is responsible for the coordination and delivery of services related to Medical Information programs offered by McKesson Specialty. The role involves interactions with pharmacists, physicians, other health care professionals (HCPs), patients, consumers and members of McKesson’s multidisciplinary team using web based, telephony and face to face means of communication. The role involves understanding and adherence to corporate, divisional, departmental and program specific standard operating procedures.

Specific Responsibilities
Duties and responsibilities generally include but are not limited to:
• Skillfully field incoming calls from patients, consumers, pharmacists, physicians, nurses and other related healthcare providers, with the provision of accurate and high quality information based on approved reference materials
• Ability to probe to obtain complete and accurate understanding of callers’ questions
• Ensure that appropriate medical recommendations are made or actions taken to ensure that the customer is protected
• Accurately and succinctly documents callers’ question(s) and the response(s) provided
• Recognize, record and report Adverse Events/Serious Adverse Events, as per program work instructions
• Provide exceptional customer service
• Develop and maintain knowledge of SOPs and practices
• Actively support the continuous improvement of relevant business processes

General Responsibilities
• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
• Ensures that company policies are respected.
• Maintains appropriate communications with all levels of the organization



Undergraduate Pharmacy, Nursing or Medical degree preferably with past experience in providing technical scientific or medical information to health care professionals and patients within the pharmaceutical industry
• Minimum of Five (5) years’ experience in clinical area of practice
• Excellent customer service skills
• Excellent organizational and computer skills
• Impeccable written and spoken English and French skills
• Ability to work independently and as part of a multidisciplinary team
• Ability to work shifts between 8am - 8pm , (8am – 4pm or 12pm- 8pm)
• Ability to participate in after hour call handling rotation


Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer.

Agency Statement
No agencies please.

Recruiting Disclaimer

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferredexperience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for.  You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file. McKesson Canada is an equal opportunity employer. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.


Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.