Medical Director - Patient Grievances

Summa Health   •  

Akron, OH

Industry: Misc. Healthcare


Not Specified years

Posted 372 days ago


Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.



The Medical Director, Patient Grievances is the physician responsible for the effective response to patient grievances that are medical staff related including timely response within accreditation and regulatory guidelines.

Formal Education Required:
-Hold , or have the ability to obtain a current, active, unrestricted medical license in the State of Ohio
-Board Certification

Experience and Training Required:
-Must currently be on the medical staff in good standing for Summa Health System
-Experience handling patient complaints and grievances preferred.
-Experience with regulatory issues involving hospital medical staffs, Joint Commission accreditation, and peer review program management preferred.

Other Skills, Competencies and Qualifications:
-Excellent interpersonal, time management and communication skills.
-Population Specific Competency: Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity
-Level of Physical Demands: Sedentary - exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently.