The Medical Director (MD) is responsible for ensuring high quality medicine and an outstanding client experience in each of the hospitals that they supervise. They will achieve this goal through recruiting, hiring, coaching and supervising veterinarians and by working with field directors to ensure the presence of outstanding paraprofessional teams. In addition, Medical Directors partner with field staff to ensure outstanding business practices and a high degree of professionalism in each hospital. Medical Directors are expected to teach medical and surgical skills and to evaluate performance through frequent visits to hospitals.
ESSENTIAL RESPONSIBILITIES AND TASKS
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Participate in the recruitment, hiring, coaching and supervision of doctors in their hospitals.
- Develop, implement and oversee on-boarding plans for all new doctors in their hospitals.
- Work side by side with doctors in hospitals (typically four days per week) in order to:
- Gauge an individual doctor’s skills and abilities; and
- Provide full review of at least three medical cases for a doctor during each visit.
- Teach and coach high performance skills including:
- Surgery (scrubbed-in and performing surgeries alongside their doctors);
- Diagnostic work-ups (reviewing current and historical cases alongside their doctors);
- Communication with clients and staff (observing, assisting, conflict resolution and coaching on observed interactions in the exam room and throughout the hospital);
- Proper medical record documentation (reviewing current and historic medical records alongside doctors);
- Proper, legal regulatory compliance, including controlled substances; and
- Charging appropriately for services.
- Conduct a formal review of all doctors at least once a year, or more frequently, if required.
- Develop a developmental plan for each doctor in their hospitals at least once a year or more frequently if required.
- Address and correct issues affecting the quality of medicine delivered in hospitals to ensure that pets are treated appropriately and consistently with Banfield Standards.
- Teach doctors how to become better doctors, teachers, leaders, and mentors which includes helping doctors learn the skills needed to selectively interview and effectively communicate with other doctors.
- Train doctors to develop and maintain a productive and successful paraprofessional team.
- Actively participate in local, state, and national veterinary organizations. Cultivate relationships within the profession to promote a positive image of the practice and to develop a strong network. Encourage your doctors to do the same.
- Cultivate healthy and productive relationships with veterinary schools. Build mutually beneficial partnerships with deans, faculty, and students that result in Banfield being considered the premier practice for student programs and the employer of choice for new graduates.
- Provide medical consultation for the doctors in their market and on the weekend on-call rotation.
HIRING QUALIFICATIONS / COMPETENCIES
- Developing Direct Reports (19) - Provides challenging and stretching tasks and assignments.
- Sizing Up People (56) - Is a good judge of talent.
- Managing Vision and Purpose (65) - Communicates a compelling and inspired vision or sense of core purpose.
- Negotiating (37) - Can negotiate skillfully in tough situations with both internal and external groups.
- Managing and Measuring Work (35) - Monitors process, progress, and results.
- Ensuring Medical Quality - Partner with field staff to ensure outstanding business practices and a high degree of professionalism in each hospital.
- Teach and Coach - Ability to successfully train, coach and mentor a team of veterinarians, and to present education and training materials successfully and gain commitment from doctors.
- Hiring and Staffing (25) - Has a nose for talent; hires the best people available from inside or outside.
- Performance Management - Understands and utilizes a coaching/counseling philosophy for performance management.
- Managing Diversity (21) - Manages all kinds and classes of people equitably.
CAPABILITIES AND EXPERIENCE (CAN DO)
- Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Fluent in Spanish in markets where local population is predominantly Spanish speaking.
- Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is highly orderly and excels at cutting through confusion and turning chaos into order.
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
- Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service, seeing pets’ health improve and satisfying clients. Ensures the team utilizes a recovery plan for resolution of client complaints.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Computer skills - Comfortably and confidently uses a computer and specialized software.
- Management skills – Ability to manage team members effectively, setting goals and direction, and holding individuals accountable to meet job expectations. Ability to successfully supervise, coach and mentor others.
- Compassionate commitment to pet care – Ensures hospital teams confidently present pet treatment recommendations and associated fees, gaining the client’s agreement to proceed with the treatment most appropriate to the pet’s current condition and long term health.
- Medical and surgical skills – Consistently practice veterinary medicine above commonly accepted practice standards. Ability to perform common general practice surgical, diagnostic and therapeutic procedures. Demonstrate these skills confidently and with the intent to teach them. Sales and marketing skills - Help doctors to gain client compliance in delivering treatment plans to pets.
THE FIVE PRINCIPLES
- Quality - The consumer is our boss, quality is our work and value for money is our goal.
- Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency - We use resources to the full, waste nothing and do only what we can do best.
- Freedom - We need freedom to shape our future; we need profit to remain free.
ATTITUDES (WILL DO)
- Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
- Tolerance for Stress/Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
- Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
- Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
- Flexibility – Is open to changing situations and opportunities within their region and is willing to perform all tasks assigned.
- Independence – Able and willing to perform tasks and duties with minimal supervision.
SPECIAL WORKING CONDITIONS
- Ability to work at a computer for long periods of time.
- Ability to be confident around companion pets (i.e., dogs, cats, birds, reptiles, etc.).
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- The noise level in the work environment is moderately high.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds.
- Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
- Must be able to travel long distances by air, train or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver’s license and proof of insurance.
- Ability to establish and maintain a home office if necessary.
- Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.
EXPERIENCE, EDUCATION AND/OR TRAINING
- Doctor of Veterinary Medicine (DVM/VMD), or equivalent foreign degree is required.
- A minimum of five (5) years of relevant professional experience, including at least three (3) years clinical, with proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment, and two (2) years leadership experience (such as a practice manager, chief of staff, partner doctor or equivalent role).
- An active veterinary license in good standing is required for the states in which the majority of the MD’s hospitals exist.
- Federal DEA license required; and, if necessary, DEA license for primary state, as well.
- For any additional states where the MD has hospitals at the time of hire, or if a new territory is acquired, necessary licenses must be obtained at the next available licensing date.
- All licenses must remain active for each state in which the Medical Director has hospital responsibility.
Job ID OHI0000A