Media Relations Manager

8 - 10 years experience  •  Transportation Services

Salary depends on experience
Posted on 09/19/17
Miramar, FL
8 - 10 years experience
Transportation Services
Salary depends on experience
Posted on 09/19/17

Purpose: Build shareholder and company value by communicating with customers through the media to create understanding of and advocacy for Spirit Airlines, while working collaboratively to ensure aligned communication with all stakeholders (team members, investors, suppliers, etc.). Clearly and effectively tell the “Spirit Story” by executing the strategic PR/media plan. Understand and elevate issues that can adversely affect the airline. Build and execute an effective social media plan.

Media Strategy: Clearly and effectively tell the “Spirit Story” by executing the strategic PR/media plan. Understand and elevate issues that can positively and adversely affect the airline.

Media Response: Respond to all media inquiries in a timely manner. Understands a media relations at Spirit Airlines can often be a 24/7 operation. Help reporters understand Spirit Airlines position and accurately report on the company in a way that is consistent with our messaging. Develop and distribute news releases and media statements to build awareness and understanding of Spirit’s unique business model, customer benefits, and company news. Ensure messaging is consistent with our overall brand and vision and is understandable by all.

Media Interviews/Speaking Engagements/Presentations/News Conferences: Coordinate media interviews, speaking engagements and news conferences to ensure Spirit’s Story is shared and understood. Develop talking points (and presentations when applicable) and prepare presenter(s) for each event.

Customer Relations/Reservations Communications: Assist front-line customer-facing areas of the company, i.e. customer relations, reservations, stations, inflight, etc., in ensuring they have tools and messaging for assisting customers that is consistent with Spirit’s overall messaging and image.
Teamwork: Support all members of the Spirit Airlines Communication team, through collaboration, and backup support.

Communications Alignment: Work with the Communications Team (Investor, Internal and External) to ensure effective, aligned messaging across all stakeholders.

Functional Competencies
1. Experience developing and executing all-encompassing communication strategies that include all channels of communication for external stakeholders.
2. Expertise in message development and execution.
3. Expertise in executing news conferences and media/special events.
4. Strong capability in written and verbal communications.
5. Strong capability with Social Media Platforms and organizational execution of social media strategy.
6. Proficient at Microsoft Word and PowerPoint.
7. Experience using online media relations database software systems.
8. Understands that media relations for Spirit Airlines requires responding to media 24/7.

Behavioral Competencies
Active Communicator: Listens to understand and actively reaches out to all relevant team members to create two-way understanding and transparency. Has a strong service mindset and skills.

Driven: Enjoys working hard and relishes a challenge. Can be counted on to successfully meet and exceed goals. Steadfastly pushes self and others for results. Takes pride in a “whatever it takes to get the job done” attitude.

Problem Solving: Uses logic, data and accurate analysis to solve difficult problems and provide effective solutions. Anticipates hidden issues/problems and takes appropriate action.

Flexibility: Effectively copes with change regardless of scope. Can shift direction comfortably with minimal disruption. Maintains composure at all times. Able to effectively juggle multiple tasks under tight deadlines and short turnaround times.

Organized: Always gets more accomplished with fewer resources (people, time money). Can design effective processes, procedures and practices that eliminate complexity and streamline execution. Effectively marshals resources (people, time, money) to get things done. Anticipates and adjusts for problems and roadblocks.

Trustworthy: Can be counted on to maintain confidences and confidentiality.

Basic Requirements: physical, mental and environmental job requirements.

1. Work under pressure at near 100% accuracy while meeting inflexibly deadlines.
2. Frequent travel by car and aircraft.
3. Frequently stands, walks, sits and uses eye/hand coordination, color definition.

Education/Experience Requirements - Required
Bachelor’s Degree in Communications, Journalism or related major.
Minimum of 8 – 10 years experience in corporate communications.

Education/Experience Requirements - Preferred
Master’s Degree/MBA in a related field.
Bilingual English and Spanish.

Licenses/Designations – Required
Current and valid driver’s license, good driving record and automobile insurance.
Valid passport.

Licenses/Designations - Preferred
PRSA Certification, IABC Certification

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments.)


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