MDM / Network Support Analyst in Charlotte, NC

$80K - $100K(Ladders Estimates)

Compass   •  

Charlotte, NC 28202

Industry: Food & Beverages


Less than 5 years

Posted 30 days ago

This job is no longer available.

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Digital Labs is the leading digital and innovation company within Compass Group North America creating cutting-edge digital experiences for our many clients. We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user's actual needs. We design products and services to create experiences that improve the lives of our clients and users. Solving complex problems is not work, it's fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know. Compass Group is the leading foodservice management and support services company with $18 billion in revenue in 2018.

Compass Digital Labs, has a Great Opportunity for full time role in its US office in Charlotte, NC for a MDM/Network Support Analyst. This position, in our Digital Services Organization, will primarily configure and support our mobile solutions while also assisting with network setups, configurations, and support. The incumbent will interface with Compass' Cyber Security and Technology Delivery and Implementation teams, Internet Service Providers, POS vendors, and Compass unit operators/managers.


  • Support the delivery and configuration of the retail in-unit mobile solutions, while serving as the primary point of contact for support with both LTE and Wi-Fi connected devices
  • Creation, deployment, and maintenance of policies and scripts as well as management of Apple DEP and VPP accounts and applications
  • Management of device deployment, collection, and refresh cycle
  • Documentation, maintenance, and improvement of processes and procedures
  • Assist with delivery and configuration of Internet connectivity and associated network hardware for field retail locations using validated and supported PCI Compliant Network designs
  • Responsible for providing remote in-unit network support which may include troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, enterprise and/or local wireless solutions, local firewall, and VPN configurations, and other network issues within operations.
  • Work closely with various internal support teams as well as 3rd party vendors, and technicians in the review, design, installation and troubleshooting of secure retail technologies, next generation network infrastructure, and business-class internet services
  • Execute remediation and response mechanisms to address audit recommendations and observations
  • Provide excellent customer service to our in-unit managers, clients, customers, and internal CDL teams
  • Participate in Support On-call rotation with team members to provide operational support after hours.


  • Must have experience working with Apple DEP and MDM solutions – Meraki Systems Manager a plus
  • 3+ years' experience with remote problem diagnosis, troubleshooting, and issue resolution of software and hardware configuration problems in a LAN/WAN environment.
  • CCNA preferred with 3+ years of networking experience. Extensive knowledge of TCP/IP, DNS, Firewalls, ACLs, VPN, Cisco IOS
  • Must have a working knowledge of PCI DSS standards and design considerations for network connectivity in a retail environment
  • Experience with Cloud Managed network systems such as Cisco-Meraki preferred.
  • Ability to establish and maintain strong working rapport with users, vendors and network engineering staff in a dynamic team-oriented environment.
  • Excellent verbal and written communication skills
  • Some travel required – approximately 10 – 20%

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 294285

Compass Corporate

Hunter VanDusen


Valid Through: 2019-10-16