MetTel is seeking a bright, highly motivated individual who can work in a dynamic environment as a Mobile Device Administrator (MDM Admin). You will be responsible for deploying iPads, iPhones, Android devices and other mobile devices within the organization.
The Mobile Device Administrator will trouble-shoot and remediate mobile device issues in an enterprise data center environment, including providing day-to-day business hour, non-prime on-call, or call in mobile device administration support to assigned systems.
Duties & Responsibilities
Supporting MetTel clients with the Installation/Configuration/Administration of Mobile Device Applications.
Leveraging the Mobile Device Management (MDM) platform to securely deliver updates and applications to mobile devices
Creation/Maintaining Mobile Device Management Policies.
Assess needs and determine proper level of access. Configure policies to meet requirements as described.
Respond to and resolve support tickets / calls for mobile device issues.
Creation/Updating Support Documentation and Procedures.
Update documentation and procedures as needed for mobile device deployment and support
Strong track record of understanding and interest in current and emerging technologies both from Administrator side and end user side.
Ability to take ownership of new mobile technology solutions and perform Proof of Concept (POC) testing.
Installation, Testing, and Training.
The Administrator will be responsible for testing and verification of all existing and future MDM environments. The Administrator will also be required to participate in testing with other technical staff and users when the need arises.
Strong verbal and written communication skills essential; require interaction with client end users and management.
Be able to work closely with other teams and vendors to create working solutions for issues