MDM ADMINISTRATOR - ENTERPRISE ACCOUNT

Title: MDM ADMINISTRATOR - ENTERPRISE ACCOUNT 

Location: Marysville, OH

Duration: Client Full-Time

DESCRIPTION

This is an exciting opportunity to join one of the premier organizations in the mobility space. Client is in the rapidly expanding managed mobility services industry specializing in wireless professional services and applied expertise to maximize the mobileinvestments of its clients. Client also provides outsourced equipment and service procurement, technical support, provisioning, asset management, 24/7/365 help desk services, VIP care, and mobility contract compliance.

The Mobile Device Management team is seeking a full time employee to perform management and administration responsibilities for the AirWatch server and associated systems. This position will also provide remote MDM technical service support in conjunction with Client?s service teams for 11,000+ smart device users. The AirWatch solution is currently deployed.

The onsite MDM Administrator will be responsible for interfacing with Client?s enterprise client to provide technical support within the AirWatch console. This position will work in concert with the Client?s mobility team to continually improve overall customer satisfaction and successful product deployment in the performance of these services.

JOB DUTIES INCLUDE:

Work in concert with our Managed Mobility team in responding to service desk tickets in a timely manner

Create and manage security profiles using the AirWatch MDM platform as directed by the client

Support incident managementresponsibilities with our technical teams

Own the escalation management process for addressing issues as they occur

Facilitate the end user and platform administration duties in conjunction with our leadership team

Facilitate version control of content management and push to end users for compliance

Advise on mobility architecture and implement device features and restrictions for project based smart devices

Provide 1st thru 3rd level technical support for smartphones, tablets and associated peripherals and accessories

Assist our Managed Mobility team with smart device deployment projects

Provide reports on devices out of compliance with Client policies

Assist with asset inventory management by as needed by entering or modifying devices in the asset inventorydatabase and managing the distribution of acceptance and return receipts

Provide support for approved mobile devices from the AirWatch console

Create and maintain detailed documentation, installation instructions, technical bulletins, reports, etc. for assigned projects

Attend required meetings for projects, engineering, training, etc. and follow through on any assignments

RESPONSIBILITIES

Create and manage security profiles using the AirWatch MDM platform

Provide 1st thru 3rd level technical support for smartphones, tablets and associated peripherals and accessories

Assist with smart device deployment projects

Provide reports on devices out of compliance with Client policies

Assist with asset inventory management by as needed by entering or modifying devices in the asset inventorydatabase and managing the distribution of acceptance and return receipts

Work in concert with our Managed Mobility team in responding to service desk tickets in a timely manner