MD, Home Lending Consumer Originations Strategy Executive

JPMorgan Chase   •  

Phoenix, AZ

Industry: Accounting, Finance & Insurance

  •  

11 - 15 years

Posted 106 days ago

Req #: 180035304_5

Business Description: Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 60 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chase’s Home Lending business is ranked No. 2 in originations and in servicing, with 7 million mortgages representing a combined balance of $1 trillion. The focus of Chase’s Home Lending business is to increase its capture of the Chase customer base by delivering a superior, differentiated experience to Chase customers.   Position Summary: Design Chase’s end-state customer journey for buying or financing a home. Design Chase’s end-state operating model and processes that will differentiate Chase in the industry and deliver the end-state customer experience. Oversee transformation initiatives across channels (e.g., branches, call center, digital) and functions, including technology. Monitor outcomes and performance of the initiatives. Role will have 4-6 direct reports (including Executive Directors). Some travel may be required to work on projects at various sites throughout the United States.   Principal Duties and Responsibilities:

  • Developing strategy and business models for different lines of business and segments in financial services
  • Re-designing and implementing processes in mortgage originations
  • Leading complex analytics and modeling to support decision-making
  • Driving rapid change in a large organization, working with cross-functional stakeholders
  • Deeply understanding the economics and the value creation levers in mortgage business
  • Leading multiple teams focused on different priorities and working with different sets of stakeholders
  • Developing and implementing regulatory compliance initiatives

  Core Competencies:

  • Customer Obsession: Client and customer first mentalityInnovative Leadership: Drive innovation and act as a change agent
    • Identifies and develops best practices for working with or adding value to the customer and champions among colleagues and stakeholders
    • Proactively explores innovative approaches to add value to the customer relationship
    • Initiates and manages multiple contacts with the customer to create impact far beyond individual transactions 
  • Engages the motives, values and goals of individuals to achieve group commitment to drive the change effort
  • Drives change through continual strategic change initiatives 
  • End to End Product Owner Mindset: Balance short-term delivery with long-term focus   
  • Dynamic People Management: Focused on developing and strengthening teamsTransformation or Disruption Enablement: Ability to adapt new strategies and lead the team to take action quickly 
    • Encourages the team to identify initiatives beyond original mandate and acts as a thought partner
    • Inspires high-performance teams whose positive impact spreads throughout the team and the line of business  
  • Market Orientation: Knows our market and current competitive landscape and understands industry trendsOperates at Scale: Experience leading a large organization     
    • Integrates market, competition, trends and other factors to develop strategies that impact the business 
  • Culture Fit: An effective culture carrier; has grit; exemplifies highest level of ethics and integrity

  Knowledge and Experience:

  • 10 years of management experience within the Financial and/or Mortgage industry is required
  • Strong knowledge of mortgage originations experience preferred
  • Management of a large scale, geographically dispersed business is preferred
  • Proven ability to innovate, lead and execute at all levels of management
  • Excellent written and oral communication skills
  • Bachelor’s degree or equivalent business experience; Advanced degree a plus 
  • Knowledge of capacity planning and work volume forecasting experience
  • Demonstrated ability to influence senior leaders and functional partners to adopt and sustain change