Master Tech - Information Service Support

United Technologies   •  

Riverside, CA

Industry: Transportation


11 - 15 years

Posted 167 days ago

This job is no longer available.


When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

You probably never think about it, but the engines on an aircraft need to be housed in safe, aerodynamic structures called “nacelles.” UTC Aerospace Systems’ Aerostructures business is a world leader in nacelle technology, which leads to better fuel efficiency, less engine noise and critical stopping power when the airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing airplane platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our IT team is leading UTC Aerospace Systems to “empower digITal”. With this initiative, the team is leveraging technology to make our internal work environment more efficient, productive and seamless. For our customers, we’re working to make aircraft more electric, intelligent and integrated. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join UTC Aerospace Systems and help us to empower digITal today!

Primary Responsibilities:

  • Responsible for one or more of the IT structures / systems / processes such as networking, e-mail, intranet, telecommunication services, CRM, ERP or business process automation.
  • Provides guidance for planning, purchasing, processing and ultimate use of these IT structures / systems / processes within the company.
  • May be responsible for work scheduling, routing and control of all computer input and output.
  • Installs, configures, administers, supports and maintains systems, including associated hardware assets.
  • Identifies, prioritizes, researches and resolves problems.
  • Recommends systems modifications to reduce user problems.
  • Supports disciplines within the function.
  • Enters, reviews and analyzes data in databases.
  • Ensures data integrity, makes decisions affecting user access, documents and records attributes, and formulates database query and retrieval scripts.
  • Performs a variety of duties in support of computer, network and client server units.
  • Reviews input and output data to verify adequacy, appropriateness, completeness, and adherence to quality standards.
  • Provides assistance in one or more disciplines within IT (e.g. business and technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc.).
  • Ensures the maintenance of an up to date documentation library.
  • Conducts and/or oversees desktop and system support activities to ensure quality of work provided to end users.
  • Conducts and/or oversees installation of hardware, software, operating systems and network hardware as well as equipment functioning to ensure specifications are met.
  • Plans and Conducts and/or oversees system maintenance, updates, upgrades and enhancements to limit loss of service.


  • Under minimal supervision and works more independently.
  • Applies advanced skills in a specialized field, adapts new procedures, techniques, tools, etc.
  • Relies on extensive experience and judgment to plan and accomplish assigned tasks and goals.
  • Solves highly complex problems and serves as a resource on varied tasks.
  • Leads in orienting, training, assigning and checking the work of technical/business support or entry-level professional employees.
  • This position is for a master IT Support technician who is under minimal supervision and works more independently.
  • Conducts and/or oversees desktop and system support activities to ensure quality of work provided to end users.
  • Implements security controls and executes operational risk mitigations.
  • Serves as a resource on varied tasks. Leads in orienting, training, assigning, and checking the work of entry-level professional employees.

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Associate's degree (or other 2-year post high school training) with a minimum of 10 years of relevant experience.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job ID 67722BR