McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.
Join our team of leaders to begin a rewarding career.
This position is responsible for leading the operational activities of the Pharma MDM customer operations. This position has oversight of the 9 associates, ensures that all KPI’s are achieved and partners with regulatory to ensure all state and federal laws are followed. The MDM Customer Operations manager works closely with stakeholders and business partners to ensure MDM needs are met while ensuring the integrity of Data Governance standards and regulatory rules are met.
Responsible for analysis related to the item, vendor and customer masterfiles. Has responsibility for the integrity of the data from point of entry through dissemination. Creates documentation and improves processes that relate to data accuracy. Will manage groups and communicate with internal and external customers on the relevancy of company data. May also recommend and oversee system enhancements that will allow for more accurate and effective data upkeep.
Responsible for the oversight and day to day operations support Pharma customer
Manage customer needs and how the department processes affect the customer experience.
Coach, develop and motivate a team of both direct and indirect associates
Ensure all established KPI’s are meet on a monthly basis
Partner and build productive working relationships with direct reports, peers, leadership, internal and external business partners
Execute functional initiatives to drive the overall strategy
5+ years data management experience and 2+ years of management experience
Additional Knowledge & Skills
Advanced degree in business or related field or equivalent experience
General Office Demands