Marketing Operations Manager

Grant Thornton   •  

Charlotte, NC

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 26 days ago


This position is responsible for managing and quantifying key marketing investments under the supervision of the Chief Marketing Officer (CMO) and Head of Marketing Operations. The projects will vary, but the function of the role will center on operations, budgeting and analysis. The position will entail extensive financial analysis, various ad hoc reporting, and upkeep of key data and tracking systems.
Work with marketing leadership to compile, track, and correlate the national marketing fiscal year budget.
Prepare analysis and reporting leveraged for upcoming fiscal year planning process.
Throughout the year, maintain and model forecasts based on discussions with leadership and others and communicate across multiple groups.
Prepare monthly reports and review actuals with marketing budget owners. Consolidate variance and be able to convey variances to CMO, Head of Operations and national finance every month.
Research and resolve unknown actuals or missing invoices.
Work closely with People and Culture to ensure accurate headcount changes and reporting.
Prepare responses to questions related to budget.
Prepare monthly summary reports based on final monthly budget actuals and forecast and distribute to CMO and Head of Marketing Operations.
Work closely with all marketing budget owners to have awareness of potential spend and timing of spend.
Develop budget process best practices that will allow for more efficient and effective management of the national marketing budget. Develop and conduct training when needed.
Keep up to date headcount analysis.
Prepare year over year trend analysis.
Prepare ad hoc budget analysis and reports when needed.


Attention to detail – Driven to produce very accurate work.
Confidentiality – Adhere to the highest degree of professional standards when working with sensitive information.
Project Management – Supreme project management skills; clearly demonstrate the ability to juggle competing priorities and work through issues independently or with little supervision. Excellent organizational skills and attention to detail. Work well under pressure and adhere to tight deadlines.
Process Management – Ability to think through challenges and solutions systematically, strong problem solving skills, ability to break-down complex issues into their component parts to arrive at solutions.
Innovator and Problem Solver – Demonstrate a high degree of strategic marketing acumen — analytical, proactive, critical thinking, client and market focused, recommendations rooted in business fundamentals, focus on results and measurement. Take ownership of projects, exercise creativity and critical thinking.
Communication – Outstanding oral, written and interpersonal communication skills. Strong business and interpersonal instincts, judgment and high integrity. Strong ability to communicate with CMO and budget owners.
Change Enabler – Driven to look for ways to improve current processes, makes recommendations and is able to execute.
Conflict Resolution – When challenges arise, proactively makes suggestions for resolution to issues. Does not simply pass along the problem with no suggested solution.

Bachelor's degree in Accounting, Finance, Marketing or related field
Minimum 7 years of relevant experience
Experience in professional services industry preferred
Advanced skills in Microsoft Suite (Outlook, Word, Excel, Access, PowerPoint and Power BI). SharePoint skills a plus.