$100K — $150K *
About the opportunity
Flock Safety is looking for a motivated and strategic minded individual to join our Customer team as our first Market Manager in Northern California.
While this is a remote position in the sense it is not at our headquarters, the expectation is that the individual will spend much of their time (virtually or in-person) with strategic law enforcement customers along with homeowners associations around the state. The Customer team is focused on three pillars: customer satisfaction, retention, and growth. This is not a sales role with things like quotas; rather, it’s a market ownership role where you are focused on facilitating growth through a combination of hustle and relationship-building. Satisfied customers renew their Flock Safety subscriptions because they feel supported and understand the value of the product. Markets grow through a variety of tactics - some examples: connecting local press with great stories of Flock cameras being used to solve crime; organizing a community event between the local police department (who you’ve turned into Flock advocates) and neighborhood association leaders from around the city interested in eliminating non-violent crime; sharing access to private license plate reader cameras with law enforcement.
The ideal Market Manager is excited to be the CEO of their market, own relationships with their customers, and be the face and voice of Flock Safety. Market Managers will know their markets inside and out, leveraging their relationships and communication skills with key customers to foster growth in the markets. They will always be innovating, seeing what works and what doesn’t, and sharing their learnings throughout the organization. This role is especially exciting because the Market Managers will partner directly with local police departments and neighborhood associations to help our mission of eliminating non-violent crime.
Market Managers contribute to the growth and expansion of their markets and are trusted resources for their customers - answering one-off support questions, managing key accounts, demonstrating the product, educating and training new customers, and more. This role will require exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience.
Some challenges you’ll tackle
Valid through: 12/16/2020