What You'll Do
At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company’s transition to a recurring revenue software-centric model. The new model will be rooted in the vision of “delivering the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners”.
We're looking for an amazing market and competitive intelligence manager to help our $12B Services business grow. This is a critical CX role in which you'll:
Because you'll cover a subset of Cisco addressed technology markets, you'll handle a continuous pipeline of activities including trend analysis, market sizing, competitive analysis, scenarios analysis and synthesis of market insights that supportstrategic initiatives prioritized by CX leadership.
You’ll have the opportunity to build relationships with key stakeholders, have visibility with senior leadership and engage in matrix-managed projects, making you a key influencer of the CX/services business globally.
Who You'll Work With
You'll be a key member on a high-performing, well-respected team which exists to help Cisco grow profitably. We work hard and pride ourselves on the quality and speed of our deliverables. We take our work/responsibilities seriously but certainly have a lot of fun together. We share strong values: Learning, Integrity, Creativity and Courage. We think deeply and speak simply. We develop strong relationships across the business and we get things done working with CX leadership, CX strategy, CX product management, CX portfolio strategy, CX regions, GMV Finance, Marketing, Sales and Sales strategy and planning teams across Cisco.
Who You Are
You have proven skills in strategic business analysis, project management, and operations corporate experience. You are highly organized and a self-starter. You're eager to learn and eager to dig in to help wherever you can. You’re able to manage multiple priorities across complex projects. You can convey complex concepts in the simplest of terms. You thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues.
At minimum, we expect you to have:
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
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